Senior Software Engineer, Agent Orchestration (San Francisco)

Senior Software Engineer, Agent Orchestration

Decagon is a leading conversational AI platform that empowers every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries in every language at any time.

Since emerging from stealth, Decagon has experienced rapid growth and partnered with industry leaders such as Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We’ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, and notable angels including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Team

The Agent Orchestration team builds the core execution layer that powers every agent interaction, coordinating model reasoning, evaluating agent behavior, and ensuring agents behave reliably in real customer environments. We focus on correctness, reliability, and speed, shaping how Decagon agents plan, decide, and act across millions of interactions.

About the Role

As a Senior Software Engineer on the Agent Orchestration team, you will design and build systems that determine how Decagon agents operate under real-world conditions. You will own complex distributed systems challenges and lay foundations that help teams improve agent performance, reliability, and quality.

In this role, you will

• Build the execution engine that powers intelligent agents at scale
• Design systems that coordinate model reasoning and actions while staying fast and correct
• Improve reliability through better testing, observability, and safeguards
• Build foundations that help teams evaluate and improve agent behavior safely and continuously

Qualifications

• 5+ years of experience building production systems
• Proficiency in Python or Typescript and comfort with asynchronous programming
• Strong debugging skills across complex technical stacks
• Ability to design reliable distributed systems that handle real-world failure modes
• A track record of owning large technical projects end-to-end

Preferred Qualifications

• Experience with real-time or low latency systems
• Experience with workflow engines, agents, or model-driven applications
• Experience building tooling or infrastructure for other engineers
• Experience with experimentation or evaluation systems

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners, and snacks in the office to keep you at your best

Base Pay Range

$250,000.00/yr - $375,000.00/yr

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Referrals increase your chances of interviewing at Decagon by 2x.

Location: San Francisco, CA