Front Desk Agent

LOCATION: Turtle Creek SCHEDULE: Full time | Thursday to Sunday 3:00 pm to 11:00 pm. Monday and Tuesday off. PAY RATE: $18 - $19 per hour. ABOUTUS Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service,maintaininghigh standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service. ABOUT THE ROLE We areseekinga polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences,valuesdiscretion, and thrives in a fast-paced, high-touch service environment. As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional serviceat all times. WhatYou’llDo Provide warm, professional service to residents, guests, and vendors. Manage building access and guest/vendor check-ins. Assistresidents with questions, requests, and coordination of authorized vendor access. Maintain confidentiality anduphold resident privacy at all times. Respond effectively to resident concerns and emergency situations, escalating when needed. Log daily activity, packages, and deliveries accurately inBuildingLink. Contribute ideas to enhance services and improve the resident experience. Support resident relations throughtimelyfollow-up and issue resolution. Education & Experience High school diploma or equivalent required. Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred. What You Need to Succeed Strong customer service and hospitality knowledge, ideally in a luxury environment. Excellent communication and interpersonal skills. High attention to detail and ability to multitask independently. Comfort using technology such as email and concierge or property management systems. Professional judgment, discretion, and a calm, solution-oriented mindset. Flexibility toworkvaryingschedules, including weekends and holidays. Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Retirement Plan Paid Time Off (PTO) 401(k) #J-18808-Ljbffr