Administrative Assistant

Administrative Assistant

Position: Administrative Assistant

Department: Event Services

Start Date: As soon as available

Responsibilities:

• Support the Event Services Management team during the planning and execution of event (guest interaction, organizational responsibilities, detailing programs, clerical responsibilities, etc)
• Work closely with Event Services Managers to complete on site logistics to enhance customer service
• Type letters, correspondences and e-mail responses
• Organize activities, dining, transportation, and organization of all related services required to fulfill program requirements
• Create Group Resumes and Banquet Event Orders
• Run and distribute daily reports regarding group events
• Answer Event Service department and individual Event Services Managers telephone calls
• Other tasks as required

Normal Working Hours:

• Monday through Friday 8:30 am 5:00 pm
• Some weekends and holidays maybe required based on business levels
• Hours are reduced during non-peak group business time periods

In order to be successful in this position, the ideal candidate must meet the following criteria.

Past Work Experience Requirements:

• Previous administrative experience
• Must be in a guest contact position for at least 2 years with hospitality experience preferred

Educational Requirements:

• High School Diploma or GED
• Some college or secretarial certification preferred

Communication Skills Requirements:

• Verbal: phone, in-person, group settings
• Written: email, letters, and reports
• Organizes and presents ideas effectively in both oral and written form
• Meets Event Services Managers needs for important and timely information
• Must be able to treat sensitive information appropriately
• Multi tasked individual that can data entry, listen, communicate verbally with guests at the same time
• Communicates in a positive and professional manner both verbally and in written communications

Technical Requirements:

• Required proficient in Microsoft Word, Excel and Outlook
• Must be able to learn OPERA, Concepts, Open Table, SharePoint, Safe Locks

Other Requirements:

• Keeps current with technology
• See things from the perspective of the guest and looks for solutions where all parties benefits
• Must be able to remain positive and work in a fast-paced team-oriented work environment

Work Postures:

• Sitting
• Bending/Stooping
• Arm/Hand Movement Required

Supervision:

• Reports directly to assigned Event Service Managers
• Then the Director of Event Services