Futures Client Services Specialist-evenings and nights
IronBeam Inc
Job Description
Job Description
Job Title: Futures Client Services Specialist-evenings and nights
Reports to: Client Services Team Lead
Position type: ☒ Full-time ☐ Part-time
Hours/week: 40, 4 pm to midnight, Sunday through Thursday (must be willing to cover all shifts occasionally)
Work location: Chicago, IL
About Ironbeam
Ironbeam is an industry-leading Futures Commission Merchant (FCM). Headquartered in Chicago, Ironbeam has built a modern, end-to-end trading ecosystem featuring our proprietary cloud-based trading platform and direct-to-exchange infrastructure. We pride ourselves on delivering unmatched execution speed, transparent risk management, and world-class 24-hour support. At Ironbeam, you aren’t just joining a customer service team; you are joining a collaborative, forward-thinking environment backed by decades of deep industry expertise.
Position Overview
We are seeking a dedicated, analytical, and detail-oriented Futures Client Services Specialist to join our trade support team for the essential evening market sessions. In this role, you will serve as a frontline technical and operational resource for our global client base. You will handle everything from platform troubleshooting and order routing to critical real-time risk management.
Essential Duties and Responsibilities
- Client Engagement: Assist customers efficiently and professionally via phone, email, and live chat to resolve complex account and trading issues.
- Risk Management: Execute real-time risk management procedures for futures and options trading, including monitoring margin requirements .
- Order Execution: Accurately handle and execute order routing requests on behalf of retail and institutional clients .
- Technical Support: Guide clients through our proprietary trading technology, troubleshoot software connectivity issues, and assist with integrations to third-party platforms .
- Back-Office Support: Assist with the firm’s clearing and back-office operations as needed to ensure smooth trade settlement and reconciliation.
- Adaptability: Perform other duties and special operational projects as assigned by leadership.
Qualifications
- Experience: Minimum of 3 years of client service experience in the futures trading industry, with experience on a trading desk.
- Industry Knowledge: Deep, practical knowledge of the futures and options industry, including market mechanics and contract specifications .
- Risk Expertise: Prior experience managing risk, understanding SPAN margining, or handling margin calls.
- Communication: Exceptional verbal and written communication skills with a professional, composed attitude.
- Education: A bachelor’s degree in a business-related field or commensurate experience will be considered .
- Licensing: Series 3 registration is preferred or a willingness to obtain it shortly after hire.
Featured Benefits
- Comprehensive Medical, Vision, and Dental Insurance
- 401(k) Retirement Plan
- Short-Term and Long-Term Disability Insurance
Vacancy posted 17 days ago
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