Futures Client Services Specialist-evenings and nights

Job Description

Job Description

Job Title: Futures Client Services Specialist-evenings and nights

Reports to:  Client Services Team Lead

Position type:  ☒ Full-time  ☐ Part-time

Hours/week: 40, 4 pm to midnight, Sunday through Thursday (must be willing to cover all shifts occasionally)

Work location: Chicago, IL

About Ironbeam

Ironbeam is an industry-leading Futures Commission Merchant (FCM). Headquartered in Chicago, Ironbeam has built a modern, end-to-end trading ecosystem featuring our proprietary cloud-based trading platform and direct-to-exchange infrastructure. We pride ourselves on delivering unmatched execution speed, transparent risk management, and world-class 24-hour support. At Ironbeam, you aren’t just joining a customer service team; you are joining a collaborative, forward-thinking environment backed by decades of deep industry expertise.

Position Overview

We are seeking a dedicated, analytical, and detail-oriented Futures Client Services Specialist to join our trade support team for the essential evening market sessions. In this role, you will serve as a frontline technical and operational resource for our global client base. You will handle everything from platform troubleshooting and order routing to critical real-time risk management.

Essential Duties and Responsibilities

• Client Engagement: Assist customers efficiently and professionally via phone, email, and live chat to resolve complex account and trading issues.
• Risk Management: Execute real-time risk management procedures for futures and options trading, including monitoring margin requirements .
• Order Execution: Accurately handle and execute order routing requests on behalf of retail and institutional clients .
• Technical Support: Guide clients through our proprietary trading technology, troubleshoot software connectivity issues, and assist with integrations to third-party platforms .
• Back-Office Support: Assist with the firm’s clearing and back-office operations as needed to ensure smooth trade settlement and reconciliation.
• Adaptability: Perform other duties and special operational projects as assigned by leadership.

  Qualifications

• Experience: Minimum of 3 years of client service experience in the futures trading industry, with experience on a trading desk. 
• Industry Knowledge: Deep, practical knowledge of the futures and options industry, including market mechanics and contract specifications .
• Risk Expertise: Prior experience managing risk, understanding SPAN margining, or handling margin calls.
• Communication: Exceptional verbal and written communication skills with a professional, composed attitude.
• Education: A bachelor’s degree in a business-related field or commensurate experience will be considered .
• Licensing: Series 3 registration is preferred or a willingness to obtain it shortly after hire.

  Featured Benefits

• Comprehensive Medical, Vision, and Dental Insurance
• 401(k) Retirement Plan 
• Short-Term and Long-Term Disability Insurance