Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Join an established Austin insurance agency where your sales experience is valued, hard work is appreciated, and strong performance creates opportunities to earn more.

ABOUT OUR AGENCY

I opened my State Farm agency in Austin in 2014, and one thing I've learned is that a successful agency starts with great people.

I'm originally from Louisiana, a proud LSU alum, and married with two kids and our Golden Retriever, Bogie. I believe in creating a positive workplace where people enjoy coming to work, support each other, and take pride in helping customers.

We're a close-knit team where everyone's contributions matter. We work hard, support each other, and recognize people who take pride in doing their job well.

Want to learn more about our agency?

Visit Our Agency Website

THE OPPORTUNITY

First impressions matter, and you'll help make every one count.

We're looking for a friendly, dependable, and organized Receptionist to be the welcoming face and voice of our agency.

You'll greet visitors, answer incoming calls, assist with everyday requests, and help keep our office running smoothly.

This position is about more than answering phones. You'll help make sure customers receive timely assistance, important information is documented correctly, and our team stays organized.

No insurance experience required. We're happy to train someone with a great attitude and a genuine desire to help people.

WHAT YOU'LL DO

• Customer Greetings: Welcome visitors and create a positive first impression.

• Phone Support: Answer incoming calls and take accurate, detailed messages.

• Customer Assistance: Help with general questions and routine administrative requests.

• Appointment Scheduling: Coordinate appointments and customer callbacks.

• Follow-Up: Track outstanding requests and help ensure timely responses.

• Administrative Support: Assist with data entry, paperwork, and office organization.

• Team Support: Help licensed team members stay focused and productive.

• Office Organization: Keep the reception area welcoming and professional.

WHAT WE'RE LOOKING FOR

Required Qualifications

• Friendly, professional, and comfortable speaking with customers.

• Excellent communication and phone etiquette.

• Dependable, punctual, and organized.

• Comfortable using computers, email, and office software.

• Ability to multitask and remain calm during busy periods.

• Strong attention to detail and willingness to learn.

• Ability to work in person at our Austin office.

Preferred Qualifications

• Previous receptionist, administrative, or customer service experience.

• Experience handling multiple incoming calls.

• Familiarity with Microsoft Outlook.

• Insurance agency or professional office experience.

• Bilingual English/Spanish skills are a plus.

WHY THIS ROLE MATTERS

A great receptionist helps create a great customer experience while allowing our licensed team to focus on helping customers with their insurance needs.

We're looking for someone who takes pride in being dependable, organized, and helpful.

READY TO JOIN OUR TEAM?

If you enjoy helping people, want to develop your sales skills, and are excited about building a career, I'd love to hear from you.

YOUR NEXT OPPORTUNITY STARTS HER E

Competitive hourly pay, a supportive team environment, and opportunities to develop your skills and grow with our agency.