Support Specialist - Consumer Banking Operations

Support Specialist - Consumer Banking Operations

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You'll find an environment where you're encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary

Provides assistance to banking center employees with system, procedural and process questions that come up as they help bank customers. Responsible for assisting Main Bank customers with safe deposit needs. Enforces safe deposit procedures, processes, and audit requirements at all banking centers. Manages the escheatment/unclaimed property process in compliance with state laws and federal regulations. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities.

Essential Functions

• Responsible for helpline support via phone to banking centers in all markets in regards to systems, procedures and process.
• Provides procedural and process support to employees via Consumer Banking TEAMs channels.
• Maintain knowledge of bank policies and procedures, and state laws and federal regulations that impact areas of responsibility.
• Perform day-to-day safe deposit functions at the Main Bank; open and close boxes, perform accurate account maintenance, maintain accurate records, allow box access, drilling notification/processes and other vital functions.
• Follows established procedures to mitigate risk/losses and identify potential fraud when opening, performing maintenance, or assisting with access to a safe deposit box.
• Review recordkeeping and other vital safe deposit functions for adherence to established processes and audit requirements, such as key audits and maintaining appropriate safe box access documentation. Participates in safe deposit box audits. Report exceptions to Senior Manager, CBO.
• Manage the escheatment/unclaimed property process for all markets; prepare inventories and supporting documentation, file information with the States of Kansas and Oklahoma as required by law, deliver contents to appropriate State agencies, prepare annual Board of Directors report within specified timeframes.
• Responsible for processing initial and ongoing renewal notary requests on behalf of all INTRUST Bank business units. Maintain accurate documentation of current notaries for INTRUST Bank.
• Assist in reviewing invoices and entry into invoicing system for review by Senior Manager, CBO.

Education and Experience

High School diploma or equivalent required; 2 years banking experience preferred.

Required Skills and Knowledge

Must have effective interpersonal skills, ability to work and make decisions independently and display excellent organizational skills. Must display technical and analytical aptitude. Have a working knowledge of Microsoft Office products. Confidentiality and attention to detail are essential.

Required Licenses and/or Certifications

None.

Physical Demands

Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions

Normal office environment. Occasional travel to banking centers throughout all markets.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.