Application Support Specialist

Right Hire IT

Detroit, MI

Application Support Specialist

Responsibilities:

Respond to and resolve technological issues for court staff (including judges and judicial staff)
Ability to learn the MiFILE application, and other court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systems
Interface with IT team on incidents and problems that need higher level technical support
Provide Level 2 application support for end users of a suite of business applications including vendor and custom developed software
Applies an understanding of documented IT policies and practices to departmental technology requests
Trains users on specific applications.
Documents new and existing processes

Experience:

3-5+ Years of experience in Application Support and Technical Support
Knowledge of legal/court systems (MiFILE) preferred
Background with Microsoft Visio, Microsoft Office Suite, SharePoint, Adobe Acrobat, JAVS, BIS
Knowledge of CA Service Desk Knowledge Tools and Dashboard, Azure DevOps, SharePoint (Preferred)

Mid-Level Job Type: Contract Job Location: Metro Detroit

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Vacancy posted 5 hours ago

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