Application Support Specialist
Right Hire IT
Application Support Specialist
Responsibilities:
- Respond to and resolve technological issues for court staff (including judges and judicial staff)
- Ability to learn the MiFILE application, and other court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systems
- Interface with IT team on incidents and problems that need higher level technical support
- Provide Level 2 application support for end users of a suite of business applications including vendor and custom developed software
- Applies an understanding of documented IT policies and practices to departmental technology requests
- Trains users on specific applications.
- Documents new and existing processes
Experience:
- 3-5+ Years of experience in Application Support and Technical Support
- Knowledge of legal/court systems (MiFILE) preferred
- Background with Microsoft Visio, Microsoft Office Suite, SharePoint, Adobe Acrobat, JAVS, BIS
- Knowledge of CA Service Desk Knowledge Tools and Dashboard, Azure DevOps, SharePoint (Preferred)
Mid-Level Job Type: Contract Job Location: Metro Detroit
Vacancy posted 5 days ago
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