IT Support Specialist

Role & Responsibilities Install, configure, and maintain company devices and related hardware and software to ensure usability Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques. Identify and resolve computer system malfunctions and operations problems. Identify and communicate opportunities for improvement. Oversee and contribute to the maintenance, configuration, and reliable operation of computer hardware, operating systems, network servers, virtualization and supporting network and storage infrastructure. Oversee vendor relationships and handle the procurement of computer hardware, software and accessories. Manage IT Asset inventory from procurement to retirement Primary liaison with HR for onboarding and offboarding employees New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date Terminations - PC wipe, data recovery/preservation and redistribution Jobsite setup (laptops, iPads, Printers); installing networking routers for mobilization Remote assistance: Provide technical support via phone, email or Teams Answering user queries, providing technical guidance, and assist with technology operations Serving as the first point of contact for IT support within the organization. Diagnosing and troubleshooting hardware and software issues. Repairing or replacing damaged hardware. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Establishing good relationships with all departments and colleagues. Managing technical documentation. Proficiency with MS Office & Teams Occasional travel to jobsites Preferred Qualifications At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred. Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge Bachelor’s or Associates Degree in Information Technology, Computer Science or related field Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills Ability to work under pressure and handle multiple problems simultaneously Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people. #J-18808-Ljbffr TJ McCartney