IT SysAdmin

Administer and support Microsoft Intune , including device management, software deployment, configuration, compliance, and inventory
Manage Windows patching and Update Rings , including troubleshooting devices that are not receiving updates successfully
Administer and troubleshoot Azure Virtual Desktop (AVD) using Nerdio
Support thin-client devices within the virtual desktop environment
Troubleshoot Windows endpoint, application, device, connectivity, and performance issues
Support enterprise printers, including drivers, queues, printing, and connectivity
Assist with phone system user, device, and configuration requests
Provide escalation support for complex end-user technical issues
Assist with onboarding new users and endpoint provisioning
Maintain accurate endpoint inventory and technical documentation
Document system changes, recurring issues, and work performed
Collaborate with internal IT staff and external vendors when escalation or additional expertise is required
Qualifications 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role
Hands-on experience administering Microsoft Windows endpoints
Experience with Microsoft Intune or a comparable enterprise endpoint management platform
Experience with software deployment, patching, and Windows update management
Strong Windows troubleshooting and problem-solving skills
Experience supporting users in an enterprise environment
Working knowledge of Active Directory and/or Microsoft Entra ID
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi
Ability to work independently, prioritize issues, and determine when escalation is appropriate
Strong communication and documentation skills

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