Demand Planner

About the Team Our Merchandise Planning and Allocation (MP&A) teams are the driving forces behind making the organization’s product visions available to our consumers through calculated and strategic measures. Your involvement in sales and margin forecasts, promotional performance analysis, inventory management, and vendor relationships will play a critical role in obtaining goals while maintaining PetSmart’s reputation in the market as a trusted partner to pet parents. About the Location Collaborative Work Environment At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job As a Demand Planner you are directly responsible for the following within their book of business: Store Instocks and Fill Rate Purchase Order Creation and Management Purchase Order On Time Ship and Fill Rate Inventory Forecasting Inventory Turnover and Open To Buy Demand Planners own inventory from beginning at purchase order creation to end at point of sale. Inventory management spans across seasonal, inline, and one‑time‑buy programs. This position is responsible for ensuring correct inventory quantities are on hand at all distribution centers to support store sales demand and merchandising objectives. They are responsible for in‑store instocks, keeping all stores full and supporting presentation minimum requirements. Forecast accuracy at a SKU/store level is critical and demand planners constantly utilize demand planning system to assess forecasts and other inventory levers. A Demand Planner is an integral part of the merchandising cross‑functional team responsible for all key inventory management metrics. As a member of the cross‑functional team, collaboration with buying, planning, store operations, supply chain, and vendors is essential to achieving sales, margin, and inventory goals. Additionally, thorough communication to the cross‑functional team and the Demand Planning manager is critical to ensure appropriate business decisions are made in a timely manner. Responsible for establishing and maintaining vendor relations and management of vendor order projections. Key contact for vendors and DC's in supporting smooth order flow and PO issue resolution. A Demand Planner should be able to balance strong execution of the fundamental job responsibilities with strategy thought. The ability to dig in and find opportunities, articulate those opportunities, and then create strategies and action plans to address them is critical to personal success and long‑term business growth. Responsibilities Achieve Sales, Margin, Inventory Turnover, and other KPIs as outlined in Plan and Forecast Develop overall division strategy vision, policies, resources, and execution plans to align to the corporate strategy Participate in seasonal, annual, and long‑range strategic and financial planning across a wide array of vendors (direct and external), customers, and merchandising segments Use consumer insights and data combined with a structured test‑and‑learn approach to maximize growth opportunities Lead, initiate and measure performance against the business planning and product creation calendars to initiate timely and informed decision making Support the VP & Director to present within various strategic meetings for the division (i.e., Open‑To‑Buy, Vendor, QBR, and other meetings) Own the end‑to‑end management of demand planning and allocation optimization, including in‑stock and service levels for funded items and promotional product; set targets and achieve plans for inventory and space productivity required to support sales, gross margin and in‑stock plans, maintain high levels of promotional product availability during promotional periods while minimizing ad residue, and optimize end‑caps, aisle, and in‑line storytelling and integration consistent with consumer shopping patterns Ensure department and SKU level planning reflects unique store and merchandise assortments, including localization, that allows for sharp transition between selling periods Lead the development and execution of demand planning, including information sharing and problem solving with vendors around purchase orders, capacities, forecasting, and network inventory flow and optimization Responsible for the creation, accuracy, communication and management of vendor demand plans Responsible for management and maintenance of order policy and all business metrics within Actively create and lead special projects that create growth opportunities Integrate processes and systems to optimize accuracy, efficiency, inventory productivity, space utilization, and margin optimization Coordinate the timely response to questions from the stores and management regarding product level availability Education Bachelor’s degree from a 4‑year college or university and/or 2+ years inventory demand planning experience Intermediate to advanced knowledge of Excel, Microstrategy, Outlook, SAP and Relex Replenishment System Additional Job Considerations This role requires collaboration, teamwork, and face‑to‑face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross‑functional partners, and resources necessary to make timely decisions and drive results. On‑site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. * This is not intended to be an all‑inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet‑friendly environment, bring your pets to work and enjoy the on‑site dog park! On‑Site Events & Adoption, enjoy community‑building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more Lil Paws NAEYC‑accredited onsite childcare facility providing high‑quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother’s Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. #J-18808-Ljbffr