Desk Receptionist

Job Description

Job Description

Are you a Motivator looking for a dynamic job that offers a friendly and positive work environment? Look no further! We're excited to announce our opening for a Member Services Coordinator position, tailored for nights and weekends.

Responsibilities:

• Warm Welcome : Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
• Front Door Control : Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
• Efficient Check-Ins : Follow proper check-in procedures, registering each member and guest promptly.
• Guest Registration : Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
• Professional Phone Etiquette : Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
• Appointment Management : Follow up on telephone inquiries to ensure appointments are booked correctly.
• Member Support : Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
• Neat Appearance : Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
• Customer Service : Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
• Team Player : Attend staff meetings as directed and help maintain the front desk area according to company standards.
• Safety First : Follow safety procedures and report any safety concerns or incidents.
• Reliable Attendance : Work scheduled shifts and adhere to company attendance policies.
• Go the Extra Mile : Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.

Qualifications:

• High School Diploma or Equivalent : Required for this position.
• Customer Service Skills : Excellent customer service skills are essential.
• Effective Communication : Ability to communicate effectively with both staff and members, both verbally and in writing.
• Basic Accounting Knowledge : Understanding of basic accounting principles.
• Tech Savvy : Functional computer skills are required.
• Multi-Tasking : Ability to handle multiple tasks efficiently.
• Flexibility : Must be able to work a flexible schedule, including holidays and weekends.
• Physical Requirements : Must be able to lift 45lbs and stand for extended periods.
• Team Player : Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
• Company Policies : Comply with all Gold's Gym policies and procedures.

If you're a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym PNW during nights and weekends!