Center Operations Manager 1

Job Summary

This role will manage the daily donor center operations.

This is What You'll Do

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to ensure the highest production, safety, and quality standards.

• Assist with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA).

• Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices.

• Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment.

• Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness.

• Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs.

• Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management.

• Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations.

• Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices.

• Act as a Designated Trainer, conducting on-the-job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs.

• Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness.

• Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives.

• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity.

• Monitor and drive operational performance to Key Performance Indicators (KPIs), proactively addressing deficiencies and collaborating with leadership as needed.

• Perform other related duties as assigned.

This is What It Takes

• High School Diploma, or equivalent (GED) with 12 months applicable experience.

• Up to 1 year of operations and/or process management/supervisory experience preferred.

• Up to 1 year of people management preferred including recruiting, training, etc.

• Trained in all production areas.

Physical Requirements

• Ability to sit or stand for extended periods.

• Ability to tug, lift, and pull up to thirty-five (35) pounds.

• Ability to bend, stoop or kneel.

• Ability to enter an environment with a temperature of -40°C for short periods of time.

• Occupational exposure to blood borne pathogens.

• Ability to view video display terminal less than 18" away from face for extended periods of time.

• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.

• Ability to use a computer and other office equipment.

• Ability to use assistive devices if needed for mobility or communication.

• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time