Operations Installation Coordinator

Job Description

Job Description

Job Title: Operations AssociateType: Full TimeSalary: $50,000-55,000 What We're Looking For...We are seeking a team-oriented Operations Associate/Installation Coordinator for our growing branch location. This position works to ensure installation teams are well-trained with a goal of quality work and a positive customer experience.The Installation Coordinator will be in constant communication with Installers and customers throughout the flooring installation process. The candidate must have leadership qualities, strong organization skills, and communicate well with various personality types. What You'll Do...Installation Coordination for Quick-Turn Jobs Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments.Measure Square Output Verification Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job.Deposit and Financing Verification Confirm customer deposits, down payments, and financing holds are correctly processed and documented.Material Procurement Order and track materials through vendor portals, ensuring timely availability for scheduled installations.Installation Acceleration Monitor material readiness and proactively move up installation dates when materials are available sooner than expected.Job Scheduling & Rescheduling Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed.Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates.Customer Call Handling Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries.Process Improvement Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs.What's Needed to Succeed...Strong management skillsPositive and professional with the ability to maintain a calm demeanor during hectic periodsCustomer-oriented approach and desire to assist othersAbility to work as a teamExcellent written and verbal communicationStrong time management skills and ability to prioritize workMust work well with limited direction using independent judgmentDemonstrate a sense of urgencyWhat's Required...1+ years of experience managing staff; contractor management preferred1+ years of experience in the flooring and/or home improvement industry preferredHigh School Diploma or equivalentAbility to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.Benefits and Perks We Offer...Casual work environmentTeam building events such as doughnut day, holiday luncheons, barbecues, etc.Premium 401k Investment Plan with a dollar for dollar 3% matchMedical Insurance with several plan options including a Health Savings AccountPrescription Drug CoverageDental InsuranceVision InsuranceLife Insurance and AD&DShort-term & Long-term DisabilityAncillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...Paid HolidaysVacation time that grows with years of serviceSick timeAn employee discount purchasing program About 50Floor...For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.We strive to exceed each customer's expectations by offering a unique buying experience and superior service through final installation and beyond. Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives - their homes. At 50Floor, we create spaces that bring families together at an affordable price. Based in Atlanta, Georgia, 50Floor serves customers out of our branch offices in multiple states and locations across the US. Our growth and achievements can be traced back to a single common denominator - The desire to be the best. We invite you to join our growing team today and become part of the 50Floor family.See our website at 50Floor.com