Customer Support & Dispatch Coordinator for Water Treatment Company

Job Description

Job Description

Are you a highly organized and customer-focused professional looking to start or grow your career in the water treatment industry? Clear Water Concepts is looking for a Customer Support & Dispatch Coordinator to join our team! This entry-level role is perfect for someone who enjoys multitasking, problem-solving, and supporting both sales and service teams in a dynamic work environment.

About Us:

At Clear Water Concepts , we provide high-quality water treatment solutions to homeowners throughout the Phoenix area for over 28 years. Our team is dedicated to delivering exceptional customer service while helping families enjoy cleaner, healthier water.

Position Overview:

As a Customer Support & Dispatch Coordinator , you will play a key role in supporting our sales and service teams by handling customer follow-ups, assisting with technician scheduling, and ensuring estimates are finalized efficiently. Your work will directly contribute to our mission of providing top-tier water solutions with a seamless customer experience.

Key Responsibilities:

• Sales Support: Assist the sales team with customer follow-ups, ensuring quotes are finalized and communicated in a timely manner.
• Dispatch Coordination: Schedule and coordinate technician service and installation appointments while optimizing routes for efficiency.
• Customer Communication: Provide friendly and professional support to customers via phone, email, and text, addressing inquiries and confirming appointments.
• Estimate Finalization: Work with the sales team to ensure estimates are accurate, properly documented, and ready for customer approval.
• Administrative Support: Maintain accurate records of customer interactions, appointments, and service requests in our CRM system.

What We’re Looking For:

• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a proactive problem-solving mindset
• Experience in customer service, scheduling, or administrative support is a plus but not required
• Proficiency with computers and office software (experience with ServiceTitan is a bonus!)
• Bilingual (Spanish/English) is preferred but not required

Why Join Clear Water Concepts?

• Competitive pay and growth opportunities
• Supportive and team-oriented work environment with a great culture
• Training provided – no prior industry experience required!
• 3% company match on 401k
• Health benefit stipend
• Be part of a company that truly makes a difference in people’s lives through clean water solutions
• Over 28 years in business as a family-owned company

Location: Mesa, AZ (In-office position)
⏳ Schedule: Full-time (Monday–Friday, some remote weekend activities as needed)

\nCompany Description

Clear Water Concepts has been in business for over 28 years with a focuses on the Water Treatment niche of plumbing with sales and installation of water softeners, house filtration, and reverse osmosis systems.

Company Description

Clear Water Concepts has been in business for over 28 years with a focuses on the Water Treatment niche of plumbing with sales and installation of water softeners, house filtration, and reverse osmosis systems.