Senior Teleoperations Lead

TSMG

Job Description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

Supervise teleoperation teams across multiple shifts
Coordinate robot operations and deployment schedules
Monitor operational KPIs and productivity
Ensure compliance with safety and quality standards
Escalate technical issues and coordinate resolution
Train and mentor new teleoperators
Support customer-facing robotics deployments
Produce operational reports and performance summaries

Requirements

Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
Experience leading operational teams
Strong troubleshooting and decision-making skills
Excellent communication and reporting abilities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Vacancy posted 14 days ago

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