Operations and Facilities Specialist

Position Title: Operations and Facilities Specialist

FLSA: Hourly, Non-Exempt, FTE


Salary: $27.52 to $29.00 per hour

Schedule: 40 hours/week

Location: On-site, in-person, San Francisco, CA

Mission:

The Booker T. Washington Community Service Center's mission is to empower the lives of our community by offering individuals and families the services and support they need to become self-sufficient. The oldest Black-led, Black-serving organization in San Francisco, BTWCSC has been a beacon of support and light for the Fillmore/Western Addition community for over a century. We reduce economic and racial disparities by serving as a one-stop hub providing affordable housing, education, senior services, family stabilization, workforce development, and community building. BTWCSC is an anchor institution and is one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Position Summary:

Operations Specialist reports to the Operations and Facilities Director and works with Facilities and Operations Coordinators. The Operations Specialist at BTWCSC is a hands-on role that plays a crucial part in supporting the community center's smooth functioning and overall maintenance. This versatile individual will act as core janitorial, facilities, and maintenance support, providing coverage and assistance wherever needed across the organization. The Operations Specialist will collaborate closely with the Operations and Programs Teams to ensure cleanliness, building safety, and timely maintenance activities to streamline the operations, enhance productivity, and support the overall mission of BTWCSC as a high-traffic physical space and community-driven organization.

The Operations Specialist role at BTWCSC is an exciting opportunity for an adaptable and hands-on individual to make a meaningful impact within the community. The Specialist will maintain a clean, safe, and inviting environment for BTWCSC employees and clients; they will perform routine cleaning tasks and address specific maintenance needs. The ideal candidate is detail-oriented, reliable, and takes pride in creating a clean and orderly space. Through their flexible approach and hard work, the Operations Specialist will contribute to the smooth functioning of BTWCSC so that the organization continues to be a vibrant and supportive hub for the community's well-being and growth.

Responsibilities:

• Regularly carry out cleaning duties, such as dusting, sweeping, mopping, and vacuuming.
• Sanitize and disinfect surfaces in restrooms, common areas, and high-touch points.
• Empty trash, compost, and recycling bins. Sort and pack appropriately for pick-up.
• Clean windows, glass partitions, and mirrors.
• Clean and stock restrooms with soap, paper towels, and toilet paper.
• Report and address minor maintenance issues, such as leaky faucets, burned-out light bulbs, or damaged furniture.
• Disinfect commonly used items like desks, door handles, office tools, and phones.
• Maintain cleaning inventory, placing orders for new products when needed.
• Maintain outdoor grounds and building rooftop, cut grass, sweep leaves and trim bushes.
• Remove debris and safety hazards from sidewalks.
• Replace air filters and maintain HVAC systems.
• Coordinate with the maintenance department for more significant repairs.
• Safely operate and maintain cleaning equipment, such as floor buffers and power washers.
• Conduct routine security checks to ensure you lock all doors and windows after cleaning.
• Monitor and manage cleaning supplies and request replenishment as needed.
• Adhere to safety protocols, including the proper use of cleaning chemicals, equipment, and personal protective equipment (PPE).
• Respond promptly to spills or accidents to ensure employee and guest safety.
• Work closely with various BTWCSC departments to understand their specific needs and functions. Provide hands-on assistance in executing operational tasks, ensuring that each department receives the support required to achieve their goals.
• Assist Operations Coordinators with community events, workshops, and programs. Collaborate with different departments to ensure the janitorial and maintenance needs of events that align with the building needs.
• Address operational challenges and issues that arise in different departments. Collaborate with team members to find practical and effective solutions to enhance operations.
• Ensure that all activities and tasks are carried out with safety protocols and guidelines in mind. Promote a safe, clean, functional and inclusive environment for staff, participants, and visitors.
• Fully embrace and uphold the values and mission of BTWCSC, fostering a positive and inclusive environment that supports the community's well-being.
• Additional duties as needed and assigned.

Qualifications:

• High school diploma or equivalent; relevant certifications or additional training in janitorial, maintenance, or related fields is a plus.
• Knowledge of safety procedures for handling cleaning chemicals and equipment
• Ability to handle physical requirements, such as lifting, bending, standing for extended periods, and operating cleaning equipment
• Strong attention to detail to ensure thorough building cleaning and maintenance
• Basic math skills.
• Previous experience in community centers, nonprofit organizations, or a similar hands-on role is preferred.
• Strong interpersonal and communication skills to collaborate effectively with diverse teams and community members.
• Demonstrated ability to multitask, adapt to changing priorities, and work in a fast-paced environment.
• A broad skill set that allows for hands-on involvement in various tasks and projects across different departments.
• A proactive and solution-oriented approach to problem-solving and task execution.
• A genuine interest in supporting the needs of the vulnerable, diverse community.

Professional Expectations:

The Operations Specialist will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below:

• Demonstrates a desire to serve others and fulfill community needs.
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Builds rapport and relates well to others.
• Makes sound judgments and transfers learning from one situation to another.
• Embraces new approaches and discovers ideas to create a better member experience.
• Strives to meet or exceed goals and deliver a high-value experience for members.
• Pursues self-development that enhances job performance.
• Demonstrates an openness to change and seeks opportunities in the change process.

Physical Requirements:

Must be able to move 35 pounds safely. Must be able to effectively review safety and training documents. Must be able to adequately communicate to respond to members and interact with the public. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment.


Schedule:

Monday - Friday, 8 hours daily, occasional night or weekend hours as needed. Additional hours required may include but are not limited to BTW events, evening and late-night duty, external events, and/or staff meetings; a calendar will be provided in advance.

Benefits & Compensation:

BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full-time and exempt with an annual salary range of $60,000 to $62,500 plus a complete benefits package, including:

• 100% employer-covered health, dental, and vision benefits
• Paid time off, including 15 days paid vacation, plus pre-scheduled holidays and 4 center-wide seasonal breaks/closures covered by employer
• Workers compensation;
• Employee assistance program
• Monthly wellness benefit
• Access to daily meals and snacks
• Commuter benefits
• Life and short-term disability insurance
• 401(k) retirement plan after 1 year of employment
• Professional development opportunities after 90 days of employment

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Under the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.