Customer Success/Account Manager
Softengine
Responsibilities Serve as primary point of contact for assigned customer accounts Drive customer adoption, engagement, and long-term value realization Develop success plans and remediation strategies for at-risk accounts Identify opportunities for upsell, cross-sell, renewals, and expanded services Prepare executive-ready presentations, QBRs, and account summaries Requirements 8+ years in Customer Success, Account Management, or client-facing roles Experience managing enterprise or mid-market customer relationships Strong executive communication and presentation skills Proven ability to manage multiple accounts simultaneously Experience with CRM and customer success tools Bachelor's degree required SAP Business One Certification – Sales Travel up to 15% Preferred Qualifications SaaS, ERP, technology, or professional services industry experience Experience conducting Executive Business Reviews (QBRs) Knowledge of customer adoption, retention, and renewal strategies About the Company Softengine is an ERP partner with over two decades of experience, an SAP Business One Premier Partner and Acumatica Cloud ERP Gold Partner. #J-18808-Ljbffr Softengine
Vacancy posted 3 days ago
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