Customer Success Account Manager

Job Title: Customer Success Manager / Account Manager Role Overview Join our client as a Customer Success Manager and take ownership of a book of paying law firm accounts that’s actively driving growth — more than half of this month’s revenue came directly from CS-led expansion. You’ll be the trusted point of contact lawyers turn to, building real relationships, spotting opportunity, and stepping in proactively before issues become churn. If you have a “pick up the phone” instinct, high EQ, and thrive on being genuinely helpful rather than just process-driven, this is a chance to own real impact from day one. Key Responsibilities Own touchpoints and health monitoring across a portfolio of ~50 paying law firm accounts Drive onboarding to ensure strong early adoption and retention Proactively identify expansion and upsell opportunities within existing accounts Reduce churn risk through consistent, relationship-driven engagement rather than passive/email-only communication Maintain account health cadence and reporting for leadership visibility Qualifications & Education Strong track record of high-EQ, relationship-driven account management Proactive communication style comfortable picking up the phone rather than relying solely on email or rigid process Professionalism and sound judgment when working directly with lawyers, including knowing when to escalation Bachelor’s degree or equivalent practical experience Preferred Experience Legal or legal-tech industry background Experience managing a portfolio of 40–50+ accounts Background in a customer-facing, growth-oriented CS role (rather than a purely support-focused function) Why This Opportunity Step into a real, active vacancy with immediate impact not a backfill for a role being phased out Directly influence revenue: CS-driven expansion is already a major growth driver for the business Work in a fast-moving environment where your relationship-building instincts are the core skill valued, not technical process-following What Makes This Opportunity Attractive Meaningful upside tied to a percentage of the expansion revenue you personally drive High-trust, high-autonomy role with real ownership over account health and growth Join a tight-knit, referral-driven professional community with long-term relationship potential Opportunity to grow into a senior/Director-level scope as the team builds out Benefits and Perks Salary: Up to $150K+ (senior level), year-one comp weighted heavily toward salary (80–90%) with upside tied to expansion revenue driven Comprehensive healthcare coverage with flexible plan options Retirement program with employer contributions Generous PTO, holidays, and additional leave programsStructured work schedule designed to support balance and productivity Professional development and continued learning opportunities Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship. Note: Role is fully remote with a preference for candidates based in FL, TX, or Chicago given conference and customer hubs. #J-18808-Ljbffr