Host - The Boathouse Rocketts Landing

Host

HOUSEpitality Restaurants: Boathouse, Casa del Barco, Island Shrimp Co., and Can Can Brasserie

Welcome to The HOUSEpitaly Family! We are the restaurant group who owns and operates all Boathouse, Casa del Barco, Island Shrimp Co., and Can Can Brasserie locations in and around Richmond, VA. Our guests come to us to celebrate life one bit at a time with great views, unique character, and delicious food! We are looking for passionate professionals that want to provide exceptional service while having fun and making money. Flexible in-store training. PTO accrual starts on day one!

The host is the first point of contact for our guests. A host is responsible for greeting guests, communicating efficiently and effectively, and escorting customers to their seats. The host will provide high-quality communication and service that will help maintain and attract customers.

Position expectations:

• Exceptional communication skills; engaging with internal and external guests
• Greeting guests as they enter and depart
• Manage reservations
• Providing guests with menus and answer any initial questions; inform guests of current promotion and who will be serving them to ensure a smooth handoff
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Answering phone calls, taking reservations, and answering questions
• A knowledge of the menu and store offerings
• Helping and supporting other positions in the restaurant as needed
• Provide great customer service
• Other duties as assigned

Your benefits:

• Value-Based Leadership - We run on four core values: Integrity, Knowledge, Empowerment, Innovation
• Meal Benefits - Your meals are 50% off anytime at all locations and all concepts
• Flexible hours and scheduling - We work with you to accommodate your needs
• Paid weekly with direct deposit
• Pay starts at $12 an hour with potential room for growth after successful completion of required training. This position also receives a tip out percentage from the server (details provided during interview)
• PTO - Start accruing day one for use after one year of employment
• Medical, dental, and vision insurance - Eligible for full-time crew, effective on the first day of the month following attainment of full-time eligibility status (average of 30 hours per week over one year of employment)
• Short term disability benefits - Eligible for full-time crew, effective on the first day of the month following attainment of full-time eligibility status (average of 30 hours per week over one year of employment), at no cost to the employee
• Basic life insurance policy - Eligible for full-time crew, effective on the first day of the month following attainment of full-time eligibility status (average of 30 hours per week over one year of employment), at no cost to the employee
• Tuition reimbursement program - We support and encourage personal/professional development
• We Grow Our Own - We proudly promote from within!

Qualifications:

• Positive attitude and ability to work well under pressure with all co-workers
• Able to perform high-quality work
• Able to handle money accurately and operate a point-of-sale system (Toast)
• Ability to work in a fast-paced environment and deliver orders in a timely manner
• Able to work in a standing position for long periods of time
• Willing to follow instructions and ask questions for clarification if needed
• Hosts must be at least 16
• Must be able to lift up to 50 pounds
• Must be able to go up and down stairs
• The ability to thrive in a fast-paced environment
• Flexibility to work a variety of shifts
• Ability to stand for extended periods of time
• Must be willing to work weekends and holidays
• Great communication and listening skills
• Ability to follow directions