Desktop Support Technician

Job Description

Job Description

Only for Candidates who recurrently reside in Madison, WI.

 

Below is the requirement:

Location: Madison, WI area. Need is primary around Microsoft Windows end user support and initial computer configuration. That second part would primarily be following a script and documenting results as the process itself is already implemented.

IT Onsite Role

Role Summary

This role will provide technical support to end-users and ensure the smooth operation of IT systems across the organization. This role requires strong problem-solving skills, the ability to resolve technical issues, and close collaboration with end users and vendors.

Key Responsibilities

Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
Support and administer user accounts, permissions, and access rights.
Monitor system performance, apply patches, and escalate recurring or critical issues.
Assist with deployment of software, security updates, and system upgrades.
Document incidents, solutions, and processes in the IT knowledge base.
Ensure compliance with company IT policies, data protection, and cybersecurity standards.
Required Skills & Qualifications

Minimum 2–3 years of experience in IT support or similar role.
Strong knowledge of Windows operating systems.
Experience with Active Directory, Office 365, and Exchange Online administration.
Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
Ability to support end-user applications including Microsoft Office Suite.
Strong troubleshooting and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to work independently as well as part of a team.
Soft Skills

Customer service mindset with a professional and approachable demeanor.
Strong organizational skills and attention to detail.
Ability to manage time effectively and prioritize multiple tasks.
Willingness to continuously learn and adapt to new technologies. Company Description

Barrister Global Services Network is a leading U.S.-based IT services and solutions
provider supporting enterprise clients across field services, infrastructure, technical
operations, and advanced technology solutions. We work with major global
organizations delivering critical support services across multiple industries.
We are currently seeking a Bilingual Security Operations Analyst (SOC) to support a
high-priority cybersecurity engagement for a major international industrial client.
This is an excellent opportunity for a cybersecurity professional with hands-on SOC
experience, strong incident response capabilities, and professional fluency in both
Spanish and English.

Company Description

Barrister Global Services Network is a leading U.S.-based IT services and solutions\r\nprovider supporting enterprise clients across field services, infrastructure, technical\r\noperations, and advanced technology solutions. We work with major global\r\norganizations delivering critical support services across multiple industries.\r\nWe are currently seeking a Bilingual Security Operations Analyst (SOC) to support a\r\nhigh-priority cybersecurity engagement for a major international industrial client.\r\nThis is an excellent opportunity for a cybersecurity professional with hands-on SOC\r\nexperience, strong incident response capabilities, and professional fluency in both\r\nSpanish and English.