Client Services Coordinator

Job Description

Job Description

Who we are

Big enough to serve regional, national and international clients, but small enough to foster a family atmosphere, Bober Markey Fedorovich is the perfect solution if you're looking for something a little different from the Big Four. From large, publicly held companies to smaller, family owned businesses, our clients come in all shapes and sizes so you'll get opportunities to serve a variety of industries in many different ways.

With 65 years in business, BMF is one of the region’s premier accounting and advisory firms with a long history of serving leading public and private organizations throughout Northeast Ohio. The firm was recently recognized as one of the 2025 Top 200 Firms by Inside Public Accounting. 

Why You Should Consider BMF

Our employees enjoy  highly competitive compensation and benefits packages; receive ongoing training and professional development on the latest technical issues; and an energetic culture that encourages advancement and promotion! 

Other perks: Newly renovated office space, generous PTO, dress for your day policy, robust CPA benefits, manager incentive bonus & more. The real bonus: working with an awesome team you can call friends.

JOB DESCRIPTION
The primary purpose of the Client Services Coordinator role is to support the delivery and processing of tax returns, manage workflow, coordinate client communication, and provide administrative support to ensure exceptional client service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides tax return processing support to the Tax Department, including but not limited to:
  • Process and finalize the delivery of various tax returns and related documents as requested.
  • Prepare and coordinate transmittal letters, filing instructions, engagement documentation, and client correspondence.
  • Review tax return packages for accuracy, completeness, organization, formatting consistency, and compliance with firm procedures.
  • Responsible for processing tax engagement letters, annual tax organizers, 1099’s, and payroll reports.
  • Maintain accurate and organized electronic client files by scanning, organizing, and bookmarking documents in accordance with firm document management standards.
  • Apply and manage electronic signature requests and verify completeness of required documentation prior to release.
  • Monitor and update workflow systems, including routing, status tracking, reporting, and turnaround monitoring.
  • Assist with extension processing, tax payments, e-file documentation, and filing deadline coordination.
  • Coordinate with tax professionals and administrative team members to ensure timely and accurate delivery of client work product.
  • Maintain confidentiality and professionalism while handling sensitive financial and client information.
• Provides administrative and firm operations support, including but not limited to:
  • Provide administrative support to tax and operational teams, including data entry, file maintenance, and document organization.
  • Assist with special projects, process improvement initiatives, and seasonal workflow demands.
  • Support digital and physical document management, including archiving and records organization.
  • Communicate proactively regarding workflow priorities, processing updates, and outstanding items.
  • Prepare and distribute electronic and physical client packages using various delivery platforms and shipping methods.
  • Assist with answering phones and greeting clients and visitors.
  • Troubleshoot basic office technology, scanning, PDF, and document workflow issues.
  • Operate firm software and technology platforms to support day-to-day operations.

OTHER SKILLS AND ABILITIES

• Ability to effectively use Microsoft Office software including Word, Excel, and Outlook.
• Demonstrated ability or willingness to learn and apply AI tools, including Microsoft Copilot and similar platforms, to streamline administrative workflows, enhance productivity, and drive operational efficiency.
• Ability to operate office equipment (telephone, scanners, copiers, etc.). 
• Ability to complete work in an efficient and accurate manner. 
• Ability to adapt to change.
• Ability to organize work and projects, prioritize and meet deadlines.
• Contribute to a team effort.
• Ability to effectively multi-task.

EDUCATION AND/OR EXPERIENCE
College education preferred, but not required. A minimum of three years’ administrative experience with another CPA Firm or professional services firm is preferred but not required.

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