Family Services Specialist III-CPS

Job Description

Title Description:

General Description and Conditions of Work:

The Family Services Specialist III with the Child Protective Services unit, is a professional position under the supervision of a Family Services Supervisor that performs in program areas and assumes more complex duties such as: interviewing/investigating in cases involving suspected child abuse, neglect, out-of-home placements, guardianships, emergency removal and protective orders, testifying in legal proceedings; and placing children in foster/adoptive homes. Employees have contact with others and influence outcomes by participating in task force, strategic planning, mentoring, teaching and conducting outreach. Develops and implement services plans for children and caretakers. Employees will maintain records through the course of the client's service relationship with the agency. Performs work with specific ancillary agencies such as Juvenile and Domestic Relations Courts, Law Enforcement agencies and mental health professionals. Will perform any other assigned duties. The Family Services Worker III may report to the Family Services Specialist Supervisor or CPS Senior Worker. Assists in providing emergency shelter as mandated and required.

Minimum Qualifications (Education, Experience, Licensure, Certification):

Minimum of a bachelor's degree in a Human Services field or a minimum of a bachelor's degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in the assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Considerable knowledge of: Social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; investigating and interviewing techniques; legal procedures as related to program area; and social, economic, and health problems.


Skills in: operating a personal computer and the associated software and the operation of a motor vehicle.

Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; investigate high risk cases; testify in court proceedings; develop and present training programs and other presentations; interpret program laws, policies and regulations; develop and implement service plans in order to insure the delivery of appropriate services to the client; analyze case information to make sound judgements within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; develop speeches and represent the agency on program training and workshops; work in stressful situations and maintain diplomacy; plan and manage own work activities including service delivery preparing reports, and correspondence, recordkeeping responsibilities and related activities; establish and maintain effective relationships with others in the community.

Must pass the agency's background checks.

Possession of a valid driver's license in the Commonwealth of Virginia and a driving record demonstrating responsible motor vehicle operation practices.

Conditions of Work/Special Requirements: Completes required agency and program specific training; complete emergency shelter duty training and serve in shelters as mandated and required. Possible after hours and weekend work; work during inclement Weather; work during other unusual conditions or overnight travel may be required. Acceptable Central Registry, Criminal Background and DMV Driving Records are required as a condition of employment.


The investigation may include (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Acceptable background checks and valid driver's license allowing operation of a motor vehicle in the State of Virginia required. Driving record must meet local agency policy requirements.

APPLICATIONS AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE SUBMITTED WITH APPLICATION. MAILED, EMAILED, FAXED, OR HAND DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.

Consideration for an interview is based solely on the information provided within the application and/or resume.