Customer Success Partner I

Job Description

Job Description

Be yourself at Protolabs  

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as aCustomer Success Partner I!

This is a HYBRID role - onsite Tuesday-Thursday in Nashua, NH. 

In this dynamic, fast-paced role, you'll be empowered to make a meaningful impact by supporting a growing customer base while collaborating with multiple departments to keep operations running smoothly. The ideal candidate is a proactive problem-solver with strong communication skills, a customer-first mindset, and the ability to successfully balance service-related responsibilities with a variety of operational tasks. If you thrive in a team-oriented environment and enjoy making a difference every day, this is an exciting opportunity to grow your career while helping deliver an exceptional customer experience.

What You Will Do:

• Verify the accuracy of customer purchase orders 

• Enter customer orders and understand all aspects of the order process and workflow 

• Reconcile and verify customer payments for open orders 

• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately 

• Maintain customer database accuracy with the assistance of the Customer Service Coordinator 

• Process incoming customer inquiries and triage appropriately within the organization 

• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

What You Bring:

• High School Diploma or equivalent 

• 1-2 years of related Customer Service experience 

• Proficient in Microsoft products 

• Ability to speak clearly and professionally over the phone

• Ability to perform multiple functions simultaneously  

• Ability to quickly adapt to new systems and programs 

• Strong attention to detail and ability to troubleshoot and find resolution 

• Ability to leverage resources and think creatively to resolve customer issues 

• Proficient using a computer and able to accurately type 40 wpm 

What Sets You Apart:

• College degree  

• Customer Service experience in a manufacturing environment 

• Experience working in a fast-paced, dynamic environment 

• Experience working in a team-centric, pool concept environment 

What's In It For You:

• We offer a competitive salary and total rewards package
• We offer amazing benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
• You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation
• And More!

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications. 

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

 

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.