Operations Manager

Operations Manager | Forney, TX Infinity Texas Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front. This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture. If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance. Responsibilities Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8 Monitor job schedules, labor costs, and resource allocation to drive optimal performance Manage budgets, expenses, and overall financial performance of the department Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff Conduct regular performance evaluations and provide coaching for continuous improvement Partner with dispatch to protect board integrity, technician routing, and daily capacity Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations Implement quality control measures to maintain industry standards and protect the company's reputation Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions Serve as the primary operational leader and point person for the branch Requirements Qualifications Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing Strong understanding of service, installation, sales, and operational best practices Demonstrated success managing P&L in a residential service environment Strong technical knowledge of HVAC systems, plumbing, and applicable building codes Ability to balance strategic thinking with hands-on execution Highly organized with strong operational discipline Strong communicator who can motivate teams and hold them accountable Proficiency with field service management software; ServiceTitan experience strongly preferred Experience leading through growth and change preferred Valid driver's license and insurable driving record Why Join Us Competitive base salary Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company vehicle, phone, and tablet Leadership development and clear growth opportunity within a growing platform Real ownership and autonomy over a branch with room to run Who We Are Infinity Texas Air is a growing residential HVAC and plumbing company focused on delivering a 5-star customer experience. We believe in taking care of our people, doing things the right way, and building a team that wins together. #J-18808-Ljbffr