Mid-Market Account Manager

Middle Market Account Manager Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments by moving them from manual, outdated forms of payment collection to modern payment tools. The core product is a secure, online ACH and credit card payment page, complemented by an integrated suite of features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation. Founded in 2014 and based in Austin, TX, the company has grown over 300% in the last three years and serves clients in all 50 US states. Middle Market Account Managers own existing client relationships within ePay’s middle‑market customer base, serving as the primary point of contact for clients within an assigned book of business. They represent ePayPolicy to clients, develop deep relationships across multiple levels of an account, and lead internal problem‑solving and cross‑functional collaboration to identify opportunities to expand utilization of ePayPolicy’s products and services. Must have previous sales experience to be considered for this role. What you’ll do Own existing client relationships by working cross‑functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business. Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products. Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement. Identify opportunities within your assigned book of business to cross‑sell/upsell and execute strategies to win the opportunities. Work with internal partners in other functions to execute workstreams tied to account plans. Share client feedback with internal partners to improve the client experience and support product development. Utilize the company’s CRM and reporting tools to work efficiently and track progress. What you bring At least two years of experience in a quota‑carrying Sales or Account Management role, consistently hitting individual/team targets and driving revenue. Experience working at a fast‑paced SaaS company. Familiarity with the insurance or payments industry is a plus. Comfortable leading client discussions at various levels of an organization, including senior leadership. Ability to develop and execute account plans based on client learnings. Familiar with strategies for driving utilization of products and services to grow revenue at assigned accounts. Flexible, resourceful, and thrive while working autonomously. Enjoy being customer‑facing, talking with customers, and seek to understand how to improve and over‑deliver on expectations. Thrive working in a team environment and always do what is in the best interest of the team. Enjoy juggling multiple projects at once and use consistent organizational techniques to ensure not a moment is wasted. Have a growth mindset and love receiving feedback to continue to grow and develop in different areas. Why ePayPolicy Competitive salary Comprehensive benefits package with employer‑paid basic life and disability premiums 401K Flexible Paid Time Off (FTO) Company‑sponsored quarterly “ePayItForward” initiatives Supportive and inclusive company culture focused on work/life balance Fully‑stocked kitchen Lunch stipend when working onsite Open communication—ideas and suggestions for product improvement or customer experience are valued Huge opportunity for growth We operate on a hybrid schedule for in‑office employees: three days per week in the office, with cadence and days determined by each team and manager. We value diversity and strive to create a safe and comfortable work environment, encouraging individualism and authenticity in every team member. If you need an accommodation during the application or recruiting process, please submit a request via our Interview Accommodation form: #J-18808-Ljbffr