Operations Specialist

Operations Specialist Omnicom NYC

The Operations Specialist is responsible for supporting day-to-day workplace operations that ensure seamless employee and guest experience. This role serves as a critical link between hospitality services, facilities, workplace operations, vendors, and agency stakeholders.

Core Responsibilities

• Workplace Operations: Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Space & Reservation Management: Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Vendor & Service Coordination: Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Employee & Guest Experience: Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Reporting & Administration: Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Operational Excellence: Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Qualifications:

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with workplace management systems such as EMS, Envoy, Condeco, or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.