Implementation Consultant

Implementation Consultant

The Implementation Consultant is responsible for current workflow analysis and development; documenting, planning and implementation of future state workflow; and both remote and onsite customer training and go live support and post-live optimization. This role involves working from anywhere within the U.S. near an airport and requires significant travel.

Key Responsibilities

• Conduct Current State Workflow Analysis.
• Design Future State Workflow, including System Workflow and Department Process Workflow.
• Determine application optimization within the department and provide the customer with Best Practice methodologies.
• Analyze unique configurations of customer sites and customize processes and training accordingly.
• Develop training plans and documentation.
• Coordinate and provide application training.
• Document training and other go live support activities.
• Provide Application Training and support to other internal staff as required.
• Identify, File and Follow-up Product Features and issue requests during implementation.
• Proactively be involved in change management processes related to implementations.

Job Challenges

• Working under tight timelines and conflicting schedules.
• Managing multiple projects at one time.
• Adapting and meeting the expectations of challenging customers.
• Frequent, often short-notice travel for Radiology projects.
• Travel is required throughout North America including weekends.
• Keeping current in continually changing products and processes.

Required Qualifications

• 4+ years of experience using a PACS system in a healthcare environment.
• Ability to travel up to 80% of the time in the US and Canada.
• Valid and unrestricted passport to travel between the US and Canada.

Preferred Qualifications

• 4+ years experience working as a radiology technologist or a PACS administrator.
• 2+ years of experience delivering training and/or education.
• 4+ years of experience of hands-on experience in healthcare technology implementations.
• 3+ years of experience working in or supporting the healthcare provider market with an intermediate understanding of clinical workflows.
• Experience developing & conducting presentations for various audiences.
• Intermediate level of knowledge in the healthcare imaging space, specifically radiology.
• Demonstrated intermediate analytical and problem-solving skills.
• Proven ability to communicate complex ideas in a clear, concise manner.
• 2+ years of experience using specific Radiology Solutions PACS.