Implementation Consultant

Implementation Consultant Core/ Ambulatory

At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Location: Remote Canadian or U.S. Role

As an Implementation Consultant on our Professional Services team, you will be a key contributor to the digital transformation of healthcare across Manitoba. This role is central to successfully rolling out our Electronic Medical Records (EMR) to various ambulatory clinics and healthcare institutions across the province.

You will be trained to deploy numerous Altera applications, with a primary focus on the Sunrise EMR Core and Ambulatory functionalities, including related products such as DBmotion, CPM, Opal, and Patient Portal. In addition, you will provide expert workflow consulting services by following a structured methodology through all phases of the implementation life cycle. Your efforts will directly ensure the successful and seamless implementation and utilization of our solutions, moving clinics from paper-based to fully electronic platforms.

Responsibilities:

• Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba.
• Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs).
• Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients.
• Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation. You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format.
• Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project.
• Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets.
• Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle.
• Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster successful project delivery.

Qualifications:

Academic and Professional Qualifications

Bachelor's degree or equivalent years of experience required.

Work Experience

• 2+ years of hands-on healthcare IT implementation and configuration experience
• Strong, demonstrated functional knowledge of an EMR/EHR system
• Specific expertise in Altera Sunrise EMR (Core or Ambulatory) is preferred. Experience with Epic or Meditech is also valued if coupled with deep knowledge of essential clinic workflows (e.g., registration, scheduling, clinical documentation).
• Must have experience working as part of a formal implementation project team that has successfully rolled out EMR systems.
• Clinical background preferred (SME who has rolled out clinics).
• Technical background, i.e. background in SQL or SSRS reporting preferred.
• Proven client presentation experience; strong written and oral communication skill set, with the ability to communicate effectively with diverse stakeholders (technical resources to executive leadership).
• Project management experience; skilled at managing numerous key priorities simultaneously during a long-term (e.g., 12-month) implementation cycle.
• History of taking on roles, tasks, and projects where quickly learning new information is required; a "quick study."

Travel: 10-15% travel. Travel is primarily to provide critical on-site support during final go-live activities.

Work Arrangements:

• Remote role. Candidates may live anywhere in Canada. Ideal locations include Manitoba, Saskatchewan, or Calgary, Alberta.
• Candidates located in the U.S. will be considered if they possess the skill set required, have a valid passport and are willing to travel to Canada as required.

Salary Range: CA $ 60,000 - CA $ 66,482. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.