Comic-Con 2026 - Guest Services Representative (Temporary) - 2nd Shift

Job Description

Job Description

Hourly Compensation: $21.95

About The Role:

The Guest Services Representative (Temporary) position is responsible for directing guests within the venue, directly involved with crowd management, monitoring the ingress and egress of heavy guest activity boarding escalators, elevators and general movement throughout the building.

Shift schedule is (start/end times may vary and overtime may be required):

• 12:00pm to 7:00pm
• Wednesday 7/22 and Sunday 7/26 shift hours will differ

Work Schedule:

• Wednesday, July 22, 2026, to Sunday, July 26, 2026
• Must be available to work every day of the event
• Orientation Training & Division Training dates are TBD and will be communicated throughout the hiring process.

Uniform Requirements:

• Provided by temporary employee
• Black slacks (no jeans, leggings, or logos)
• White button-down shirt with collar (long or short sleeve, no logos or off-white color)
• Black comfortable walking shoes (no logos and no flats)
• Outerwear- black sweater, vest, cardigan, or blazer jacket (no denim, leather or puffy jackets)

What You Will Do:

Line, Lobby & Escalator Monitor:

• Responsible for monitoring the flow of guests boarding and getting off escalators while in operation. Monitors guest safety within upper and lower-level lobbies near escalators and elevators.
• Controls crowds during egress and ingress of the building.
• Observes and reports unsafe conditions anywhere in the venue.
• This position requires a high level of verbal interaction with coordination on flow of traffic working in conjunction with other employees or temp staff. Must work quickly, and maintain focus on safety.

Elevator Monitor:

• Responsible for monitoring passenger elevators, boarding and exiting elevators. Assisting with line control when the elevator is in use on upper and ground levels, coordinating the adequate number of passengers allowed to enter elevator.
• Assisting guest with wheelchairs, strollers, elderly, disabled, and small children. Managing the elevator lines for ease of access to surrounding guests.

What You Will Need:

• Must possess strong customer service skills.
• The ability to regulate large crowds, verbally providing directions while maintaining focus in a fast-paced environment
• Must be able to work in and around large numbers of people, be able to walk and able to increase pace, when necessary, go up and down stairs bend, kneel and stand for extended periods of time
• Use a two-way radio, listen to instructions via radio, and can react/respond to directives being relayed
• Effective verbal communication
• Ability to be centered on task
• Alert
• Approachable
• Collaborative