Customer Service & Rental Supervisor

Customer Service & Rental Supervisor The Hanover Park Park District is seeking a highly motivated and service-driven professional to lead front desk operations and oversee facility rentals at the Centre Court Athletic Club. This role is ideal for someone who thrives in a fast-paced, public-facing environment and is passionate about delivering exceptional customer experiences while leading and developing a team. Position Overview Reporting to the Special Facilities Manager, the Supervisor is responsible for ensuring high-quality, consistent customer service, efficient front desk operations, and seamless coordination of facility rentals. They serve as the primary escalation point for customer concerns, provide day-to-day leadership to Customer Service Representatives, and support community engagement by connecting patrons with District programs, services, and events. Key Responsibilities Customer Experience & Operations Oversee daily front desk operations, ensuring accurate transactions and exceptional service delivery Serve as the primary escalation point for customer concerns, resolving issues with professionalism and sound judgment Promote programs, memberships, rentals, and events through proactive engagement with patrons Ensure staff provide accurate, timely information and maintain strong knowledge of District offerings Ensure consistent front desk coverage, including adjusting schedules or stepping in as needed Supervise, schedule, train, and support Customer Service Representatives Reinforce service expectations and provide coaching to maintain a high-performing team Monitor performance, address issues in real time, and implement ongoing training improvements Provide real-time support and direction during shifts, addressing issues as they arise Rental Coordination & Oversight Manage the full lifecycle of facility rentals, including inquiries, scheduling, communication, and follow-up Coordinate with internal departments to ensure successful execution of rental events Resolve rental-related issues and identify opportunities to improve processes and customer experience Oversee daily cash handling, reconciliations, and point-of-sale operations Monitor transactions for accuracy and ensure compliance with financial controls Evaluate workflows and implement process improvements to enhance service and efficiency Qualifications High school diploma or equivalent required; associate’s or bachelor’s degree in recreation, hospitality, business or related field preferred (or equivalent experience) Prior experience in a supervisory or lead role preferred Experience in customer service, rentals, facility operations, or a related field Experience with point-of-sale systems and cash handling Familiarity with recreation software (RecTrac preferred) and Microsoft Office Key Skills Strong leadership and team support skills with a focus on accountability and service excellence Excellent verbal and written communication skills Ability to resolve complex customer concerns and deliver effective service recovery Strong organizational skills with the ability to manage multiple priorities Ability to thrive in a fast-paced, public-facing environment Work is performed in a high-traffic recreation environment with frequent interaction with the public and varying activity levels. Schedule Monday–Friday, 9:00 a.m. – 5:00 p.m. Must be available for evenings, weekends, and on-call response as needed Employee Benefits Generous paid time off, including 11 paid holidays, vacation, sick, and personal days Medical insurance options, including a PPO with HRA and HMO plan Dental insurance with orthodontia fully covered by the District Two vision plan options IMRF pension plan with employer participation 457(b) retirement plan through Nationwide Employer-paid life insurance (2x annual salary) Employee assistance program and PATH wellness incentive program Free programs and rentals for employees and immediate family Memberships to Centre Court Athletic Club and Seafari Springs Aquatic Center Financial wellness resources through Alero Financial, including workshops and planning tools Voluntary benefits through Aflac, including short-term disability and hospital indemnity How to Apply Submit your resume and cover letter to: View email address on click.appcast.io This position is open until filled, and applications will be reviewed as they are received. Pay $46,500.00 - $55,000.00 per year Experience: Customer service: 2 years (Required) Superintendent of Finance The Hanover Park Park District is seeking a highly skilled finance professional to serve as its Superintendent of Finance, the District’s senior financial leader. This position is responsible for the accuracy, integrity, and compliance of all financial operations while providing both strategic leadership and hands‑on oversight of accounting, payroll, budgeting, financial reporting, and audit functions. The Superintendent of Finance ensures compliance with GAAP, GASB, and all applicable laws while maintaining strong internal controls and audit readiness. The role is instrumental in strengthening financial systems, improving processes, and building structure, consistency, and accountability across the organization, while serving as a key advisor to the Executive Director and Administrative Team. Key Responsibilities Oversee all financial operations, including general ledger, payroll, accounts payable/receivable, and reporting Lead annual budget development, forecasting, and long-range financial planning Ensure compliance with GAAP, GASB, and all regulatory requirements Coordinate and lead the annual audit process and maintain audit readiness Oversee payroll operations and ensure compliance with wage and hour laws Administer procurement compliance and financial controls Manage cash flow, investments, and capital planning efforts Provide financial analysis and guidance to leadership Develop and strengthen financial processes, policies, and internal controls Supervise Business Services staff and promote accountability and organization Qualifications Bachelor’s degree in Accounting, Finance, or related field required CPA preferred; candidates without a CPA must demonstrate strong governmental accounting expertise Minimum five years of progressively responsible experience in governmental or public sector finance Supervisory experience required Park district or municipal experience strongly preferred Experience with Tyler Technologies (FundBalance) and RecTrac preferred Salary Range $92,000 – $110,000 Target Hiring Range $92,000 – $100,000 Employee Benefits Generous paid time off, including 11 paid holidays, vacation, sick, and personal days Flexible scheduling and a strong flex time policy Medical insurance options, including a PPO with HRA and HMO plan Dental insurance with orthodontia fully covered by the District Vision insurance options IMRF pension plan with employer participation 457(b) retirement plan through Nationwide Employer-paid life insurance (2x annual salary) Employee assistance program and PATH wellness incentive program Free programs and rentals for employees and immediate family Memberships to Centre Court Athletic Club and Seafari Springs Aquatic Center Professional development opportunities and professional membership reimbursement Financial wellness resources through Alero Financial, including workshops and planning tools Voluntary benefits through Aflac How to Apply Submit your resume and cover letter to: View email address on click.appcast.io This position is open until filled, and applications will be reviewed as they are received. Dance Instructor Part-Time, Non-Exempt Pay Range: $15 – $17/hour Share your passion for dance with our community! Hanover Park Park District is seeking an energetic Dance Instructor to lead classes for ages 4–14. We’re looking for someone who brings creativity, enthusiasm, and strong communication skills, and can teach a variety of styles such as ballet, jazz, and hip-hop. This part-time role offers flexible scheduling (Monday–Saturday) and the opportunity to inspire confidence and teamwork through dance. Schedule Monday–Saturday (flexible) Benefits Generous paid time off, including 11 paid holidays, vacation, sick, and personal days Medical insurance options, including a PPO with HRA and HMO plan Dental insurance with orthodontia fully covered by the District Vision insurance options IMRF pension plan with employer participation 457(b) retirement plan through Nationwide Employer-paid life insurance (2x annual salary) Employee assistance program and PATH wellness incentive program Free programs and rentals for employees and immediate family Memberships to Centre Court Athletic Club and Seafari Springs Aquatic Center Financial wellness resources through Alero Financial, including workshops and planning tools Voluntary benefits through Aflac How to Apply Submit your resume and cover letter to: View email address on click.appcast.io This position is open until filled, and applications will be reviewed as they are received. #J-18808-Ljbffr Hanover Park Park District