Director, Collections Performance & Recovery

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

Summary of the Job:

The Collections Performance & Recovery Leader is responsible for leading managers and teams that drive customer debt resolution outcomes across the collections and recovery lifecycle. This role oversees both pre-charge off enablement activities and post-charge off operations including recovery optimization and loss mitigation efforts.

The leader is accountable for the development and performance of teams responsible for collections training communication process enablement operational readiness recoveries debt sales forecasting and other post-charge off recovery activities. Through strong leadership operational discipline and cross-functional collaboration the role ensures teams are equipped to execute consistently deliver strong customer outcomes maximize recoveries and support enterprise financial objectives.

About This Role:

Leadership & Team Development

• Lead multiple managers and teams responsible for collections performance enablement and recovery operations.
• Establish clear expectations performance standards and accountability measures across the organization.
• Build leadership capability within frontline and mid-level management teams.
• Foster a culture focused on continuous improvement operational excellence customer experience and regulatory compliance.
• Develop succession plans and talent pipelines for critical leadership and specialist roles.

Collections Performance Team

• Lead the enterprise collections performance enablement function ensuring employees and leaders are prepared to successfully execute collection strategies and operational priorities.
• Oversee training onboarding communications and knowledge management programs that drive workforce capability consistency and performance.
• Direct operational readiness and change management activities to support the successful implementation of new processes technologies and business initiatives.
• Establish performance objectives governance practices and continuous improvement initiatives that enhance employee effectiveness and collections results.

Post Charge Off

• Lead the post-charge off recovery function ensuring effective execution of recovery strategies that optimize recoveries and reduce losses.
• Oversee internal recovery teams third-party agencies and debt sale programs to drive strong operational customer and financial outcomes.
• Direct recovery process and portfolio optimization initiatives that improve recovery effectiveness efficiency and compliance.
• Establish performance management governance and reporting practices that enable data-driven decision making and accountability for recovery results.
• Partner with department leaders and finance to establish annual recovery budgets and maintaining expenses within established thresholds to include vendor and employee costs.

Operational Performance Management

• Establish performance metrics reporting routines and accountability processes across all functions to include monthly refresh of net loss and recovery forecasts
• Monitor effectiveness of training communications and recovery programs.
• Identify root causes of performance gaps and drive corrective actions.
• Lead initiatives to improve productivity quality customer outcomes and financial performance.
• Ensure resources are aligned to evolving business priorities and portfolio needs.

Business Partnership & Strategic Execution

• Partner with Collections Strategy Risk Operations Finance Compliance Legal Vendor Management and Technology teams.
• Translate strategic collection initiatives into frontline execution plans.
• Support implementation of new collection treatments workflows tools and operational processes.
• Influence enterprise decisions through operational insights and performance trends.
• Serve as a key leader in collections governance and business review forums.

Risk Compliance & Governance

• Ensure all activities comply with regulatory requirements internal policies and customer treatment standards.
• Maintain strong controls over collections and recovery processes.
• Monitor operational risks and escalate issues appropriately.
• Support audit compliance review and regulatory examination activities.
• Reinforce ethical and customer-focused decision making throughout the organization.

The Ideal Candidate for This Role:

• Bachelors degree in Business Finance Management or a related field or equivalent combination of education and experience.
• 8-10 years experience in Collections Recovery Consumer Lending Credit Risk Servicing Operations or a related financial services function.
• 5-10 years of people leadership experience managing large teams.
• Experience leading cross-functional initiatives and influencing outcomes across multiple stakeholder groups.
• Strong analytical skills with experience interpreting operational financial and portfolio performance metrics.
• Experience developing executive-level presentations and business communications.
• Demonstrated project management organizational and problem-solving skills.
• Experience working with external servicing partners and third-party vendors.
• Experience supporting loss forecasting recovery forecasting delinquency forecasting financial planning or portfolio management activities.
• Knowledge of collections and recovery regulations audit practices and operational controls.
• Experience supporting system enhancements business requirements or product management initiatives.
• Familiarity with AI automation analytics and emerging technologies within financial services.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $112937.00-$191995.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation mentorship and a vibrant culture where ideas flow freely and relationships flourish. As part of our team youll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Required Experience:

Director