Escrow Officer

Branch Manager Title & Escrow

The Branch Manager oversees employee production while managing operational functions related to title services. This role ensures compliance, policy adherence, and production goals are met while acting as a liaison between mortgage and builder teams. Additionally, the Branch Manager ensures staff training and conformance to best practices.

Key Responsibilities

• Oversee title process operations, ensuring efficiency and compliance.
• Collaborate with escrow, branch managers, and business leaders to resolve issues and optimize workflows.
• Manage vendor relationships, monitor compliance, and improve service quality.
• Track expenses and handle office management duties as needed.
• Lead and develop staff, fostering a high-performance team.
• Address customer concerns, expedite orders, and ensure service excellence.
• Analyze business trends, set goals, and drive operational improvements.
• Ensure adherence to policies and procedures through quality reviews.

Qualifications

• Bachelor's degree or equivalent experience.
• Active Arkansas Title License required.
• 5-7 years of title & escrow experience, including residential, commercial, and exchanges.
• 3-5 years in a supervisory or management role.
• Strong leadership, problem-solving, and customer service skills.
• Ability to manage multiple priorities and drive results.

Benefits

• Health Coverage Medical, Dental, and Vision plans.
• 401(k) Plan $1-for-$1 company match up to 5%.
• Paid Time Off Up to 3 weeks of vacation, plus sick leave, holidays, and personal days.
• Parental & Family Support Paid parental leave and an associate assistance program.
• Education Assistance Tuition reimbursement and up to $30,000 in adoption assistance.
• Employee Perks New hire referral bonuses, home purchase discounts, and special company events.