Customer Success & Go-To-Market Lead
Connect Tech+Talent
Customer Success & Go-To-Market Lead
We are seeking a Customer Success & Go-To-Market Lead to drive adoption of AI among law firms, patent investors, and corporate IP teams. This role sits at the intersection of product, customers, revenue, and consulting services. You will work directly with leadership team to onboard early customers, run pilot programs, gather product feedback, convert pilots into revenue, and help shape the product roadmap. This is a foundational role in launching AI to market.
Key Responsibilities
1. Customer Success Leadership Act as the primary customer-facing lead for AI. Responsibilities include: onboard law firms and early customers, guide customers through product workflows, ensure customers successfully use the platform, translate customer needs into product improvements, maintain strong long-term customer relationships. 2. Pilot Program Execution Manage AI pilot deployments. Responsibilities include: identify and recruit pilot customers, structure pilot programs with clear objectives, coordinate product access and onboarding, collect structured feedback from customers, convert pilots into paid engagements. 3. Go-To-Market Strategy Work with leadership to define and execute AI's GTM strategy. Responsibilities include: identify early adopter segments, help develop product positioning, build customer waitlists and beta programs, support sales conversations and product demos, create repeatable product onboarding processes. 4. Customer Discovery & Market Intelligence Continuously gather insights from the market. Responsibilities include: conduct structured customer interviews, identify emerging customer needs, track competing products and workflows, help refine AI product roadmap. 5. Revenue & Expansion Support growth and monetization of AI. Responsibilities include: convert pilots into subscription or usage contracts, identify upsell opportunities, work closely with consulting teams to drive follow-on engagements, support expansion within customer organizations.
We are looking for a customer-oriented leader who understands enterprise software and professional services environments. You may come from: enterprise SaaS, legal technology, IP consulting, litigation consulting, AI product companies.
Required Qualifications: 612+ years of experience in: enterprise SaaS, legal tech, consulting, customer success, product GTM. Proven experience managing enterprise customers. Strong communication and relationship-building skills. Experience running pilot programs and product rollouts. Ability to translate customer problems into product feedback. Strong problem-solving and analytical mindset.
Preferred Qualifications: Experience in one or more of the following areas: intellectual property, legal technology, patent analytics, litigation consulting, AI products, enterprise SaaS platforms.
Key Traits for Success
The ideal candidate will be: highly customer-centric, comfortable in early-stage product environments, entrepreneurial and self-driven, able to translate complex technology into customer value, capable of working with both technical and business teams.
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