Transportation Coordinator

Transportation Coordinator The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: * Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person * Receives orders or changes in service * Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation * Processes and inputs all customer orders and receipts * Runs stock reports to check for product availability * Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records. * Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary * Traces orders as required * Notifies customers of any activity concerning their merchandise, including shipping and tracing information * Assures proper invoicing of accounts by verifying computer generated invoices * Reports customer feedback to management, including any signs of customer dissatisfaction * Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes * Completes paperwork associated with orders, including the maintenance of customer files * Performs clerical work as required, including answering phone calls, operating various office What you need: (requirements) * Minimum 6 months related experience and/or training; or an equivalent combination of education and experience * Experience in customer service position preferred * PC literate to include Microsoft Office products such as Word, Excel, and Outlook * Ability to write reports, business correspondence, and procedure manuals * Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers * Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Ability to multitask. What you gain from joining our team: * Access wages early with the Rain financial wellness app. * Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! * Health, dental, and vision insurance after 30 days of employment * 401k match * Paid maternity and parental leave * Access to career development, employee resource groups, and mentorship programs * Employee discounts * Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app * Free financial wellness programs * Daycare discount program * Opportunities to volunteer and give back to your community. * + more! Join our Team! * Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text DELIVER to 88300 to Apply1