Scheduling Coordinator

Scheduling Coordinator

Are you a creative problem solver who will do whatever it takes to get the job done? If so, we want to talk with you! Senior Helpers is currently seeking a Scheduling Coordinator to work in their Reno office.

As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the owner and with input from others on the care team where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call-outs" arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Clear Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the team on a regular basis as determined by the owner
• Accept on-call duty averaging two weeks per month and as directed by the Office Manager or Caregiver Manager
• Communicate with the team to ensure that staffing levels are adequate for scheduling
• May assist in keeping caregiver files up to date, including tracking expiration of any licensing, insurance, etc. in Wellsky scheduling software. Collects new documents as directed, when new documents cannot be obtained
• Audits hours worked on a regular basis to ensure hours match scheduled hours
• Other duties as needed

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Experience with Wellsky software a plus
• Proficiency with email and MS Office required.
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience with a fast-paced environment
• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.