Player Services Supervisor

Job Description

Job Description

Summary

Facilitate the efficient operation of Player Service Soboba Rewards Club, Box Office, promotions, events, Marketing Gifting program, and guest services. To ensure a positive and friendly atmosphere for Soboba Casino Resort patrons along with providing excellent guest service. Assist the manager in the operation of the department and provide guidance and support to Player Services Representatives.

Duties/Responsibilities

• Perform all the functions of a Player Services Representative.
• Supervise over the Marketing Gifting program. Receiving product, supervisor over the gifting team, maintain inventory count of product and returns.

• Must be self-directed, team player, self-motivated and demonstrate initiative on a daily basis.
• Apply positive communication, interpersonal and leadership skills with internal and external guests at all times.
• Supervise the development and implementation of training for all Player Services employees.
• Ensure the department's day to day activities are running smoothly and according to standards.
• Maintain inventory count of operating supplies and equipment.
• Provide reports for monitoring the new member signups, daily summary reports, Box Office events and other Player Service activities.
• Review all logs and reports to ensure accuracy.
• Verifies Box Office sales and cash as needed.
• Ensures enforcement of all policies and procedures, laws, state gaming regulations, and Internal Controls.
• Will carry out responsibilities in accordance with the policies and procedures.
• Responsibilities include, assist with interviewing, training and motivating employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Assist with Kronos, create and overlook Player Service Rep. Schedules.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Two (2) years of casino experience required.
• Four years of front facing guest service experience required.
• Previous supervisory experience in a related field such as retail or casino experience, preferred.
• Ability to handle high levels of stress including but not limited to guest conflict and resolution.
• Typing and Data Entry ability. Sitting and telephone use. Computer knowledge. Excellent customer service skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, if needed vendors, and other employees of the organization.
• Must Read, write and speak English.
• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.