Resource Specialist

Title: Resource Specialist

Location: Remote-Source from Region F: Charlotte, Collier, De Soto, Glades, Hendry, Lee and Sarasota

Duration: 3 Months (potential extension or conversion)

Work Schedule: Monday-Friday, 8am-5pm / Weekend work may be needed during emergency situations.

Responsibilities

Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices. Works closely together as a team cohesively

This position will be remote and will provide care management to assist with coordination of care, including assessing for health care needs, referring to health plan providers, providing education on benefits/expanded benefits, and provide community resources to address social determinants of health needs. The caseload is 100 members. This position will document in an electronic health record and will be required to document outreach notes, complete assessments, and complete a care plan on each member.

Describe the performance expectations/metrics for this individual and their team

• Compliance with care management policies/procedures including outreach and documentation expectations.
• Individuals will be audited on a monthly basis to ensure charts are in compliance.

Tell me about what their first day looks like

• The first day will align with training/onboarding. The first day will consist of setting up computer, completing onboarding tasks, reviewing training schedule, and meeting with the training team. Onboarding is 4 weeks.

What previous job titles or background will work in this role

• Dependency Case Manager
• Child Protective Investigator
• DCF Navigator
• Adoption Case Manager
• Targeted Case Manager
• Community Agency Worker

Candidate Requirements

Education/Certification

Required: Bachelor's Degree and 2 - 4 years of related experience.

Preferred:

Licensure

Required:

Preferred:

Years of experience required: 2 - 4 years of related experience.

Disqualifiers:

Additional qualities to look for

• Top 3 must-have hard skills stack-ranked by importance

1. Child welfare experience
2. Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.
3. Microsoft Office- Outlook, Word, and Excel
4. PREFERRED: Health plan experience Foster care and/or adoption experience