Patient Resource Specialist

Patient Resource Specialist

Position: (Contract) Foundation Specialist

Employment Type: Contract, 6 months with possibility of extension

Employer: Kelly OCG, Managed Service Provider

Location: Remote, U.S.-based, from an approved work location. Must live within 100 miles of Columbus, OH.

Pay Range: $27 to $33 per hour

Work Location & Training Requirements: This is a remote position with no regular on-site work required and must be performed from an approved U.S.-based work location. Initial training and onboarding may require up to one week of travel, which will be communicated in advance.

Remote Work & Compliance Requirements: Must maintain a dedicated, distraction-free remote workspace with a closing door, separated from common living areas. A high-speed, reliable internet connection is required for all job duties. Ensure all phone conversations involving Protected Health Information (PHI) are private and that computer screens are not visible to unauthorized individuals. All work must be conducted exclusively through the corporate VPN, and local data downloads, unapproved caching, or local tokenization of sensitive records is strictly prohibited. Full compliance with HIPAA, Sensitive Personal Information (SPI) consent governance, and all regional data privacy laws is required at all times.

Position Overview: The Foundation Specialist evaluates patient eligibility for foundation program support and coordinates shipments of products to patients within program guidelines. This role is an individual contributor who reports to a senior supervisor.

Key Accountabilities: Learn and apply aspects of reimbursement including benefit investigations, payer policies, and applicable regulatory and administrative rules. Exhibit exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively in both written and verbal formats. Solve problems under pressure, prioritize tasks, and provide excellent customer service. Work collaboratively within a team, responsibly delegate next steps, and demonstrate effective leadership. Follow written Standard Operating Procedures, manage change, apply technical expertise, and focus on achieving results while ensuring effective communication and teamwork. Support program awareness activities as needed, including sharing approved information about foundation resources, processes, and patient support pathways through various communication methods. Be prepared for periodic mandatory overtime, including weekends, during peak referral seasons or unexpected surges.

Qualifications: Bachelor's degree is preferred; a minimum of three years reimbursement experience is preferred. The expected salary range for this position is $27 to $33 per hour; actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.