Guest Services Representative

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$13.50 - $14 hourly

Responsibilities:

• Welcome, register, check in, and check out guests staying at the hotel; provide keys and room numbers, and record credit card information

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Mitigate customer complaints as needed

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• Communicate with housekeeping to make sure guest rooms are ready

• Must be 21 with a valid driver's license and be able to drive the hotel shuttle

• Be able to work on your feet for a typical shift of 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Has previous experience or working knowledge of Microsoft Office and reservation management systems

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

• High school graduate, GED recipient, or equivalent

• Well-versed in taking telephone calls and handling stressful situations

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• Must have a valid driver's license

• Must be able to stand on your feet for 8 hours during a typical shift

• Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We’ve earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model .