Eye care Assistant

Job Description

Job Description

Specialty Eye is looking for a motivated, high-energy team member to join our growing specialty practice. This is not a traditional technician role. Our Assistants are cross-trained team members who help guide the patient experience from check-in through checkout while supporting clinical care, specialty services, optical, and patient education.
This role is ideal for someone who enjoys a fast-paced environment, loves working with people, takes initiative, and is comfortable wearing multiple hats throughout the day. Assistants play a key role in supporting services such as Myopia Management, Dry Eye, Specialty Contact Lenses, and Vision Therapy.
We are looking for someone who is organized, adaptable, team-oriented, and confident communicating with both patients and doctors. The right person for this role sees what needs to be done and jumps in without waiting to be asked.
Experience in optometry, ophthalmology, optical, or patient care is strongly preferred But NOT REQUIRED (WE WILL TRAIN THE RIGHT PERSON) Responsibilities

• Check a patient in and review their concerns
• Perform advanced testing and clinical workups
• Assist with specialty services including:
  • Myopia Management
  • Dry Eye
  • Specialty Contact Lenses
  • BIN/SM/VT evaluations
• Reinforce doctor recommendations and educate patients
• Guide patients through eyewear and treatment options
• Review financials and complete checkout
• Schedule follow-ups and ensure nothing falls through the cracks

This role is built around ownership, flow, and creating a high-end patient experience. Required Skills What We’re Looking For
We are looking for someone who:

• Loves both patient care and efficiency
• Is comfortable wearing multiple hats throughout the day
• Can confidently communicate with both patients and doctors
• Notices problems and solves them without waiting to be asked
• Works well under pressure while maintaining professionalism
• Is detail-oriented and highly organized
• Wants to grow within a specialty-focused practice

Experience Preferred

• Optometry or ophthalmology experience preferred
• Experience in optical, front desk, or technician work strongly preferred
• Experience with specialty care or contact lenses is a plus
• Strong communication and customer service skills are required

What Does NOT Fit This Role
This role is not for someone who:

• Wants to stay in only one department
• Avoids patient conversations
• Needs constant direction
• Uses phrases like:
  • “That’s not my job”
  • “Someone else will handle that”

We are looking for team members who take ownership and work collaboratively to create an exceptional patient experience.
Why Specialty Eye?
We are a specialty-focused practice that believes in doing things differently. We care deeply about patient experience, team culture, innovation, and growth. Our team members play a direct role in helping patients improve their quality of life through specialty eye care.
If you are looking for a role where you can grow, be challenged, and make a real impact, we would love to meet you.

Pay starting at $23 + DOE