General Manager - Luna Park in Coney Island (New York)

Do you have what it takes to shape the future of the amusement park industry?

We are looking for a visionary General Manager to lead the most iconic and influential amusement park in the world by making history with the future.

About Us:

Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement park industry. CAI is part of the Zamperla Group, the worldwide leader in manufacturing amusement rides.

POSITION:

General Manager

JOB RESPONSIBILITIES:

Operations:

• Oversee the amusement park Operations including Food and Beverage, Ride Operations, Midway Games, Park Services, EMT, Security, Retail, Photo, Arcade, and Guest Services.
• Oversee Ride Maintenance, Facility Maintenance, Project Management, and Information Technology.
• Always oversee high safety standards to ensure the utmost safe environment for employees and guests.
• Oversee current and fixed asset use and management at the amusement park location.
• Coordinate contractors and sub-contractors in development projects.
• Establishes and maintains relationships with outside vendors and services.
• Ensure Park equipment and systems are properly maintained by the maintenance staff, both from a functional and aesthetics standpoint.
• Actively manage the park during hours of operations, ensuring safety and operating procedures are met.

Finance and Administration - with support from Headquarters:

• Monitor revenues and expenses according to forecasts.
• Coordinate all supply and product procurement and payments.
• Oversee all company assets life cycle.
• Coordinate preparation of annual weekly, monthly and annual forecasts.
• Analyze profit and loss statements and respond accordingly.
• Report to the President and CEO summarizing progress on short-term objectives.

Human Resources – with support from Headquarters:

• Responsible for upholding Company culture and policies at the amusement park location.
• Coordinate recruitment, training and career development.
• Liaison with local stakeholders to build mutually beneficial talent/employment pool.
• Coordinate employment and compliance to regulatory concerns.
• Coordinate preparation of annual personnel budgets.
• Prepare staff schedules according to occupancy forecasts, ensuring adequate staffing levels according to business volume and minimal staffing safety requirements.
• Evaluates all permanent staff on a bi-monthly basis and rewards or takes corrective action accordingly to ensure growth and development culture to continuously increase standards.
• Develop school of maintenance and operations to ensure excellent results and balance labor market constraints given by New York City cost of living.

Sales and Marketing – with support from Headquarters:

• Coordinate Sales and Marketing strategy and advertising opportunities.
• Coordinate media, PR events and promotional activations.
• Coordinate branding and creative consistency.
• Promote and market the amusement park, attractions and special events.
• Connect with local businesses, school, and other community groups to drive attendance.

Strategic:

• Provide proactive and accountable leadership to the amusement park location in accordance with the Company vision.
• Achieve the business objectives and revenue goals set out for the amusement park location through innovative operations management and planning.
• Key participant in the development of the annual business plans, annual budgets and the long-term strategic plan, including the capital planning process.
• Foster solid relationships with local stakeholders.
• Optimize resources to achieve growth and sustainability objectives.
• Coordinate project management of new developments with Headquarters.
• Initiates steps and leads loss prevention efforts while ensuring Company standards are upheld.
• Limit liability in guest related incidents by responding to and documenting incidents including timely communications to our insurance carriers.
• Oversee food and beverage operations, including safe food handling and serving of alcohol.
• Routinely inspect the park for safety compliance, safety training and proper stocking of first aid equipment and station.
• Ensure all amusement park spaces and attractions are maintained regarding cleanliness standards and in compliance with safety guidelines.
• Ensure compliance with all federal, state, and local requirements related to associates and park operations (permits, licenses, certifications, alcohol awareness training.)
• Coordinate with HQ all outside services including construction maintenance, internet, website, printers, graphic artists, insurance, accounting and booking services.
• Extend calendar of operations to ensure more revenue-generating days.
• Increase attendance to match amusement park location capacity.

POSITION REQUIREMENTS:

• A minimum of 10+ years’ experience managing an amusement park and/or multi-site attractions.
• Bachelor’s degree in hospitality or business. Master’s preferred
• Experience with budgeting and managing P&Ls.
• A self-starter with the ability to take charge of a team and operations.
• Excellent communication, interpersonal, and guest services skills complemented by strong team building and motivating abilities.
• Excellent knowledge of technological solutions.
• A firm grasp of financial business principles, safety compliance, time-management, and computer skills.
• Ability to work long hours-weekends/nights/holidays as required.

PERSONAL ATTRIBUTES:

• Must have leadership experience to motivate, guide, and build a team who understands common goals.
• Must understand how to manage cross-functional teams and hold all levels accountable.
• Must have the heart of field operations and the mindset to successfully run the mechanics of an iconic amusement park.
• Must be a hands-on, adaptable manager able to handle pressure and pivot when needed.
• Able to interpret information and proactively identify and solve problems with unquestionable integrity and good independent judgment.
• Effective communicator with good written and oral reporting skills and excellent interpersonal skills with people at all levels of the organization.
• Enthusiasm, energy, integrity and a positive attitude.
• Teamwork, continuous improvement, and process-based culture.