Business Systems Administrator

Business Systems Administrator

The Oklahoma Medical Marijuana Authority (OMMA) is seeking a full-time Business Systems Administrator. This is a state position governed by the Civil Service Rules, in state government located in Oklahoma City, OK. OMMA offers a comprehensive benefits packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. The annual salary for this position is $80,000 based on education and experience.

Every position at OMMA brings an opportunity to build out new policies and procedures using innovative and creative problem-solving. With any opportunity, challenges rear their heads. Candidates must be willing to apply critical thinking and problem-solving skills to tackle challenges in order to succeed at OMMA. We are an agency that will not settle for status quo or complacency. Candidates must be willing to work hard to help OMMA be the best at what we are entrusted to do.

If this sounds like a challenge you are willing to take on, we look forward to reviewing your application!

**Please note: applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future. The employer does not provide visa sponsorship for current, continued, or future work authorization.**

Position Summary

This Business Systems Administrator is primarily responsible for the configuration, support, maintenance, and improvement of the Salesforce platform. The successful candidate will ensure the system is fully optimized to meet evolving business requirements, drive consistent user adoption, and enable high-level, data-driven decision-making across all departments.

Position Responsibilities /Essential Functions

• Manages user setup, roles, profiles, permissions, and security settings.
• Creates and maintains custom objects, fields, workflows, validation rules, and page layouts.
• Develops and maintains reports and dashboards to support business operations.
• Provides day-to-day support to Salesforce users, resolving issues and answering questions.
• Conducts training sessions and creates user documentation to promote adoption and best practices.
• Ensures data integrity through regular audits, deduplication, and data cleansing.
• Imports, exports, and updates data using tools like Data Loader or third-party application.
• Collaborates with stakeholders to gather requirements and translate them into Salesforce solutions.
• Identifies opportunities to streamline processes and improve system efficiency.
• Monitors system performance and implements updates in line with Salesforce releases.
• Manages integrations with other systems and third-party applications.
• Other duties as assigned.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in a team environment, participating and assisting their peers.
• Participates in the development and evaluation of program objectives and procedures.
• Provides training and technical assistance to internal staff.

This job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and experience requirements at this level consist of a bachelor's degree in information systems, computer science, business administration, or a closely related field, plus two years of experience as a Salesforce Administrator in a similar environment, and a current Salesforce Administrator Certification (ADM201).

Preferred Qualifications

• Proven expertise in managing complex Salesforce tools, including OmniStudio, Axsy, and MuleSoft.
• Advanced knowledge of Salesforce Flow and general Cloud infrastructure.
• Demonstrated commitment to maintaining high-integrity system functionality and best practices.

Knowledge, Skills and Abilities required at this level consist of knowledge of information technology; of repository/data dictionary systems; of data security systems; and of database maintenance utilities; of computer technology and secure coding processes; of laws, rules, and regulations affecting the organization's business needs; and of Salesforce best practices, platform functionality, and security measures.

Skills include strong problem‑solving abilities with the capacity to review, elicit, and interpret complex business needs, as well as the ability to apply data processing analysis techniques and to resolve and prevent database integrity problems. Ability is required to develop and use appropriate testing protocols; to design appropriate systems independently; to communicate effectively; to establish and maintain effective working relationships with others; and to perform highly independent work in the design, analysis, and maintenance of databases and/or security systems.

Physical Demands and Work Environment

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computer and phone.

PLEASE NOTE: You are ineligible for OMMA employment if you are: an individual that has a direct or indirect interest in a licensed medical marijuana business; an individual who has or whose spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department; a member of the board of directors of a medical marijuana business; or an individual financially interested in any licensee or medical marijuana business.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.