Payroll Research Specialist

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture. Opportunity: 6-month contract to hire Schedule: Monday – Friday (8:00–5:00 PM, 8:30–5:30 PM, or 9:00–6:00 PM based on monthly rotation) Responsibilities Provide second-level payroll support by researching and resolving work orders escalated from the Customer Service team. Assist Customer Service Associates with incoming calls and complex payroll inquiries as needed. Mentor and coach associates on work order resolution, ensuring accurate documentation and activity logs. Perform root cause analysis to identify recurring issues and recommend preventive process improvements. Interpret and consistently apply payroll policies and procedures across all payroll activities. Utilize payroll systems (SAP, MySTAFF, MyRequests, and related applications) to research issues and recommend system or process enhancements. Review and document payroll processes, automate manual tasks, and eliminate outdated or redundant procedures. Monitor off-cycle payroll activity and time submission errors, focusing on volume reduction and accuracy improvement. Support payroll audits and collaborate with payroll teams to enhance existing audits or develop new ones. Prepare and deliver training content for weekly operations meetings. Qualifications 1+ year of customer service or call center experience; high-volume payroll environment preferred. Strong understanding of payroll policies, procedures, and compliance. SAP Payroll experience strongly preferred. Proficiency in Microsoft Office (Excel, Access, Outlook). Excellent communication skills with the ability to work in a confidential environment. Strong analytical, organizational, and problem-solving skills with attention to detail. #J-18808-Ljbffr