Health and Wellness businessOffice Operations Manager

Overview Health and Wellness Business Office Operations Manager Location: Albany, NY Compensation: $65,000 - $70,000 annually At Pinnacle Behavioral Health, we provide individualized mental health care including therapy, psychiatric services, and innovative treatments like Transcranial Magnetic Stimulation (TMS). Our team of 30+ providers supports patients through life changes and challenges with compassion, clinical excellence, and evidence-based care. We are a mission-driven behavioral health practice dedicated to empowering individuals toward meaningful growth and long-term well-being. As we continue to grow, we are strengthening our business office operations to better support both our patients and providers. Position Summary We are seeking a highly organized and proactive Health and Wellness Business Office Operations Manager to support administrative leadership and clinical operations in our Albany, NY office. This role focuses on insurance coordination, provider credentialing, insurance denials management, and building scalable administrative systems that improve operational efficiency and patient experience. You will serve as a key operational partner, ensuring our internal systems run smoothly, accurately, and compliantly. If you enjoy creating structure, optimizing systems, and supporting healthcare operations behind the scenes, this role offers meaningful impact and ownership. Key Responsibilities Insurance & Credentialing Verify patient insurance coverage and payer requirements Coordinate provider credentialing and re-credentialing with multiple insurance payers Maintain up-to-date credentialing files, licenses, and compliance documentation Serve as a primary administrative contact for insurance carriers Denials Management Review and manage insurance claim denials Identify root causes of denials and coordinate corrective actions Communicate with insurance carriers to resolve denied or delayed claims Track denial trends and recommend workflow improvements to reduce recurrence Systems Development & Administration Build, document, and improve internal administrative systems and procedures Create trackers, templates, process flows, and standard operating procedures (SOPs) for insurance, credentialing, and denials workflows Identify inefficiencies and recommend practical system enhancements Support transition to or optimization of electronic medical record (EMR) systems Technology & Platform Support Utilize and support electronic medical record (EMR) platforms Assist with phone systems and telehealth platforms Maintain accurate data tracking and reporting using Microsoft Excel Support internal administrative technology workflows to ensure accuracy and efficiency Executive & Operational Support Assist with operations planning, communications, and project coordination Prepare reports and maintain accurate operational data Communicate professionally with providers, partners, and external stakeholders Handle sensitive information with discretion and professionalism Qualifications Required Experience working with insurance processes and provider credentialing (healthcare setting preferred) Experience managing or resolving insurance denials Strong Computer Proficiency, Including Electronic Medical Record (EMR) systems Phone and telehealth platforms Microsoft Excel Strong organizational and time management skills High attention to detail, especially with documentation and compliance Ability to manage multiple priorities in a fast-paced healthcare environment Professional written and verbal communication skills Ability to handle confidential information responsibly Preferred Experience supporting healthcare or behavioral health operations Experience improving administrative systems or workflows Why Join Us Be part of a collaborative, mission-driven behavioral health practice Own and refine critical business office systems that directly impact patient care Work alongside experienced mental health professionals Competitive salary range of $65,000 - $70,000 annually Equal Opportunity Employer Pinnacle Behavioral Health is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr