Quality Specialist

Quality Specialist

Reports to: Sr. Manager of Quality and Continuous Improvement

Location: Chatsworth, CA

Position Type: Full-Time, Non-Exempt

The Arbonne Promise

As a company, Arbonne has been driving the healthy living industry forward for over 40 years, creating positive change within the health & wellness industry, within our customers' and consultants' lives, and for the environment. We began by leading the clean beauty movement in 1980 and have continued to evolve and lead as health and wellness has become an integral part of our everyday lives.

While some things change, our standards haven't. Throughout the years, Arbonne has been committed to sustainability, and we consider people and the planet in every decision we make. Arbonne is proud to be a Certified B Corporation.

Our Culture

We are a global family, united by a shared passion for excellence and a commitment to fostering a diverse, inclusive, and respectful environment where everyone feels valued and empowered to reach their full potential. We celebrate collaboration, knowledge sharing, and a sense of ownership. We believe that by learning from each other, supporting each other, and working together towards our shared goals, we can achieve extraordinary things.

Join us on this journey of thriving together. Let's build a better future, for ourselves, for our planet, and for generations to come.

About the Role:

The Quality Specialist ensures product compliance with corporate Arbonne policies and complete documentation control to meet the standards of FDA, cGMP and other global regulations. This role includes reviewing COA's/COM's, change-control forms, consumer complaints, and archiving Product Development and Quality Controlled documents. This role is responsible for stability protocol writing, testing, and reporting.


Responsibilities :

What you'll be doing:

• Assign, create, and track the development, approval, and storage of all controlled documents (Formulas, FGS, Labels, Packaging specs, etc.).
• Track and maintain all product configuration records in coordination with Document Control.
• Ensure documents submitted to and received from Third-Party Manufacturers are reviewed and approved promptly in accordance with internal document control processes.
• Implement processes to ensure effective documentation control and management of international product dossiers and compliance files in coordination with Document Control.
• Create and manage product finished good specifications.
• Coordinate and manage the implementation of product changes both internally and with Third-Party Manufacturers through the management of formula, finished good spec, and label updates.
• Request the required product testing document and justifications from Third-Party Manufacturers.
• Manage the Stability Program by creating/reviewing stability testing protocols and monitoring costs, manage and ensure stability requirements are met, conduct stability testing, and issue stability reports.
• Coordinate the submission of samples and/or reporting back stability testing results with the TPM and/or external laboratory.
• Review product Certificates of Analysis for completeness and compliance to Arbonne internal Finished Good Specifications.
• Responsible for product releases from distribution Warehouse, including reviewing COA/COM, and AQL results.
• Responsible for managing product deviations, product quarantines, and possible rework.
• Create and/or investigate product deviations and change controls.
• Participate in the development, revision, and implementation of SOPs and controlled Forms, and work closely with members of cross-functional teams throughout the organization.
• Attend and listen-in on project meetings with TPMs.
• Collaborate and lead additional assigned projects, as needed.
• Investigate and respond to consumer complaints.
• Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities.
• As an employee of a purpose-driven company, you are required to establish a goal relative to social and environmental impact.

Candidate Requirements:

• Bachelor's degree in Chemistry, Food Science, or other similar science preferred (or equivalent combination of education and experience)
• Two or more years of experience in Manufacturing or related industry experience
• Familiarity with FDA cGMP for cosmetics, dietary supplements, or OTC products preferred.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint, etc)
• Experience collaborating closely with cross-functional teams.
• Experience using Oracle, Agile, Ithos, Wrike or similar a plus
• Experience in document control, change control procedures, product testing, and CAPAs
• Knowledge of industry-standard testing practices, such as ICH, USP, and PCPC preferred.
• Commitment to model and live out our Core Values (Accountability, Community, Innovation, and Courage) and a positive mindset are critical for success and should reflect in everything you do.

Additional Requirements:

Why Join Us:

• Innovative Environment: Be part of a forward-thinking company that values innovation and continuous improvement.
• Career Growth: Opportunities for professional development and career advancement.
• Inclusive Culture: Work in a diverse and inclusive environment where every team member is valued.

Apply Online:

Physical Requirements. Type ONE 'X' for each activity to indicate appropriate function for role

ACTIVITIES

ESSENTIAL FUNCTIONS

ESSENTIAL FUNCTIONS

ESSENTIAL FUNCTIONS

Mobility

X

1. Frequent sitting
2. Limited standing, walking, climbing, crouching, bending, pushing, or pulling

1. Occasional sitting
2. Occasional standing, walking, climbing, crouching, bending, pushing, or pulling

1. Limited sitting
2. Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Travel

X

1. Limited travel or overnight

1. Occasional travel or overnight

1. Frequent travel or overnight; including international

Visual/Hearing

X

1. Normal or corrected vision and hearing

1. Normal or corrected vision and hearing
2. Not colorblind

1. Normal or corrected vision and hearing
2. Not colorblind
3. Can distinguish varying or specific colors, patterns or materials

Language

X

1. Understand, speak, read and write basic English

1. Understand, speak, read, and write fluent English

1. Understand, speak, read and write fluent English
2. Understand, speak, read and write fluently in a foreign language

Physical Activity

X

1. Lift approximately 0-25 lbs.
2. Use of fine motor hand functions

1. Lift approximately 25-50 lbs.
2. Use of fine motor hand functions

1. Lift approximately 50+ lbs.
2. Use of fine motor hand functions

Environment

X

1. Typically, indoors
2. Typically, in a consistent temperature

1. Occasionally outdoors
2. Occasionally exposed to varying degrees of hot and cold environments

1. Frequently outdoors
2. Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees

Date Created: 04/18/24

Date Modified: 05/13/26

Level: NE3

Exemption Status: Non-Exempt

Reports to (Title): Sr. Manager of Quality and Continuous Improvement

ADP Job Code: