Food and Beverage Staff

Job Description

Job Description

Food & Beverage Staff
Department: Food & Beverage
Location: Craig's Cruisers - Muskegon, MI
Position Type: PT Hourly

Company Overview:

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary:

Food and Beverage Staff are friendly, upbeat individuals with a desire to help guests enjoy a great dining experience. This position is responsible for ensuring each guest receives a warm and sincere greeting, taking orders quickly and efficiently, thorough knowledge of the menu, seating guests in appropriate sections, anticipating guests' needs, assisting server and busser staff when necessary, bidding each guest a warm and sincere farewell. 

Key Responsibilities:

• Energizes people and is passionate about guest service. 
• Empowers him/herself to handle guest complaints immediately, exceed guest expectations, and informs management to ensure follow up. 
• Works flexible hours, reports to work on time and complies with company dress code. 
• Responds well to a strong training culture which will result in being coached by supervisors and managers consistently. 
• Completes all other duties as assigned. 
• Committed to working in any facility and any function within his/her primary job classification. 
• Thoroughly knowledgeable on menu and food preparation. 
• Greets guests in a timely and professional manner, escorts guests to tables. 
• Supports servers on the floor with bussing dirty tables, cleaning floors, arranging tables, and filling water glasses. 
• Thanks guests by name for their visit and invites them to return. 
• Maintains a cleanliness of foyer, including but not limited to outside-perimeter cleanliness, music types and sound levels, lighting, temperature, hourly floor cleanliness, and spot cleaning, etc.   
  Requirements:
• Position requires consistent activity, such as walking, bending and lifting 
• Must be able to work holidays and weekends 
• Employment may require background check 
• Must be 16 years or older 

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

Five Star Parks & Attractions participates in the E-Verify program.

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