Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since opening my State Farm agency in 2009, my goal has been simple: create a team environment where people feel supported, valued, and excited to grow their careers. I began my journey with State Farm in 2006 after graduating from Santa Clara University, and the experience I gained early on shaped the collaborative and people-focused culture we’ve built today.

Our office is made up of motivated, licensed professionals who genuinely enjoy helping others and working together as a team. We believe in open communication, continuous learning, and celebrating success together. Most of our team is bilingual in English and Spanish, allowing us to better serve and connect with our diverse community.

If you’re looking for more than just a job but a place where you can grow professionally, make an impact, and be part of a supportive team that values your contributions we’d love to connect with you. 

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Michael Tirabassi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.