Customer Service Representative - State Farm Agent Team Member

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Benefits:

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Since opening my State Farm agency in 2009, my goal has been simple: create a team environment where people feel supported, valued, and excited to grow their careers. I began my journey with State Farm in 2006 after graduating from Santa Clara University, and the experience I gained early on shaped the collaborative and people-focused culture we've built today.

Our office is made up of motivated, licensed professionals who genuinely enjoy helping others and working together as a team. We believe in open communication, continuous learning, and celebrating success together. Most of our team is bilingual in English and Spanish, allowing us to better serve and connect with our diverse community.

If you're looking for more than just a job but a place where you can grow professionally, make an impact, and be part of a supportive team that values your contributions we'd love to connect with you.


ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Michael Tirabassi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $50,000.00 - $60,000.00 per year


We're Hiring!

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it!
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Los Altos, CA.
• Our office is open M-F: 9-5.
• I have been a State Farm agent since 2009.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• I am a proud graduate of Santa Clara University.
• We currently have 11 team members at our agency.
• We have 100+ years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, Silver Scroll, Golden Triangle, and Bronze Tablet
• Additional languages spoken: Spanish

Apply now and let us put you on the path to success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.