IT Liaison

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Regular Seattle, WA, US 3 days ago Requisition ID: 4138 Salary Range: $38.46 To $40.87 Hourly Posted on: 06/18/2026 Location: LIHI Main Office - International District, Seattle Hours: Full time, 40 hours per week Reports To: IT Manager Position Type: Non-Union, non-exempt position The Technical Liaison plays a crucial role in supporting the migration of phone and computer systems to new network infrastructure, acting as a point of contact and technical expert for telecom and internet service providers. Need to possess Technical Proficiency, Problem-Solving, Communication, Relationship Management, Project Management, Adaptability, and Attention to Detail. This role requires strong communication, technical understanding, and problem-solving skills to ensure a smooth and successful transition. Responsibilities Project Coordination: Participate in the planning and execution of network migration projects, ensuring alignment with internal and external stakeholders. Develop and maintain project timelines, tracking progress and identifying potential issues. Manage communications with telecom/internet service providers, keeping them informed of project status and any changes. Technical Support: Provide technical guidance and support to telecom/internet service providers on network infrastructure, equipment, and services. Assist in the troubleshooting and resolution of technical issues related to network connectivity, phone systems, and computer systems. Collaborate with internal IT teams to identify and implement solutions to technical problems. Communication and Relationship Management: Serve as primary point of contact for telecom/internet providers, building and maintaining strong relationships. Represent company's interests in technical discussions and negotiations with external vendors. Effectively communicate technical information to both technical and non-technical stakeholders. Documentation and Reporting: Maintain accurate records of project activities, technical specifications, and vendor interactions. Prepare reports and presentations on project progress and performance. Document technical procedures and best practices for future reference. Stay up-to-date on latest technologies and trends in telecom and networking. Identify opportunities for process improvement and efficiency gains. Participate in training and development activities to enhance technical skills. Other: Engage with assigned training and comply with training deadlines. Utilize PPE equipment and follow PPE protocols. Other job duties as assigned. Minimum Qualifications Bachelor’s degree in Information Technology, or equivalent. 2 years’ experience in telecommunication, networking, or IT support. Strong understanding of telecommunications and networking technologies (e.g., VoIP, IP, Ethernet, etc.). Experience with network infrastructure, equipment, and services. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace. Able to read, write and communicate in English. Must pass criminal background checks and drug screening. Must pass motor vehicle/driving record checks. Preferred Qualifications Experience with specific telecom/internet service providers. Knowledge of project management methodologies. Other Requirements Must have a valid Washington State driver’s license and driver liability insurance. Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift. Benefits Generous vacation and sick leave. 10 paid holidays and 1 floating holiday. Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options). Employer-Paid Life and AD&D Insurance. 401k offered for unionized employees (through OPEIU8). 403b offered for non-union employees. Employee Assistance Program. Travel Assistance Program. Aflac offered for all employees. #J-18808-Ljbffr Low Income Housing Institute