Ambulatory Clinical Pharmacy Technician

Ambulatory Clinical Pharmacy Technician

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Complete prior authorizations and refill authorizations for ambulatory care clinics across the system.

Education and Experience Required

High School Diploma or equivalent.

1 year in retail pharmacy or equivalent.

Licenses and Certifications (TSBP) REG PHARMACY TECNICIAN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern Upon Hire

Preferred Licenses and Certifications (PTCB-CPHT) CERTIFIED PHARMACY TECHNICIAN

Job Duties

Ambulatory Clinical Pharmacy Technician (ACT) responsibilities may include:

Promote patient care, safety, and medication adherence through the processing and/or assistance of prior authorizations, refill authorizations, and patient assistance programs

Completes tasks in EMR as directed

Participate in teaching activities, including but not limited to, precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding refill authorizations, prior authorizations, and or patient assistance programs

Report directly to the pharmacist on service in the clinic and/or to other pharmacists while working

Responds to calls and questions in an efficient, effective, and professional manner

Serves as a pharmacy services representative in addition to valuable member of the healthcare team

ACT will assume additional duties as required by the pharmacy director, manager, and/or supervisor

Prior Authorization activities may include:

Initiate and coordinate prior authorization requests in the electronic health record and/or external processing system (e.g. CoverMyMeds)

Act as a liaison between the Clinical Department and members, providers, pharmacies, and internal departments and respond to inquiries regarding status of prior authorization requests

Assist with internal and external reporting requests and summarize internal program statistics

Maintain prior authorization management solution, including:

Interpretation and application of prior authorization guideline revisions

Configuration and quality assurance of clinical criteria, decision scenarios, and other elements

Development and maintenance of notification templates in compliance with client plan language and other regulatory requirements

Compare prescription claims data against requested parameters and summarize/present results or recommendations

Prescription Refill Authorization activities may include:

Utilize authorized physician protocol to process prescription refill requests in a timely manner and documents into EMR system

Conduct patient and pharmacy callbacks in a time efficient manner while maintaining proper phone etiquette

Handle intake of multiple phone lines using established scripts, protocols and service processes

Accurately track and enter calls using appropriate documentation, reporting, and database applications.

Assist with maintaining department databases and resource tools

Patient Assistance Program (PAP) activities may include:

Coordinate administrative aspects of medication services pertaining to patient assistance programs (PAP)

Provides support necessary to facilitate the application and acquisition of free or reduced cost medications

Serves as a liaison between patients and clinic medical staff regarding eligibility, application procedures, submission of required documentation, and prescription of medications

Maintains comprehensive data base in conjunction with clinic leadership

Knowledge, Skills and Abilities

Work requires good organizational skills. Basic computer skills, data entry, filing. English (speaking, reading, writing). Good general health and stress coping ability. Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc. OSHA Category III.

Physical Demands/Working Conditions

Office Setting Pharmacy Setting

Security and EEO Statement

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center